Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

KiKi White

Capital Heights,MD

Summary

Seasoned administrative specialist relied on by management and cross-functional teams as a problem-solver and provider of multifaceted administrative support. Proven facilitator of smooth operations, strong verbal and written communication, successful project deliverables and exemplary service levels for corporate and nonprofit employers. Ability to manage multiple responsibilities simultaneously, successfully, and efficiently resolve issues, and consistently meet and exceed established goals and objectives in high-volume, time-sensitive matters. Recognized for communication and customer service strengths, process-improvement contributions, and diplomatic handling of sensitive matters.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Early Childhood Educator

Board of Childcare, Martha’s table
01.2017 - 05.2024
  • Effectively preschool classes, with an original curriculum adapted to the instructional and behavioral needs of the students, keeping students motivated and focused by understanding different students learning styles
  • Develop strong relationships with students and parents, overall reducing the expulsion rate and behavioral issues within the classroom, by building a culture of high expectations, trust, and firm boundaries. Established an acceptable and positive virtual classroom policy and procedures according to school regulations.
  • Assisted teachers with the coordination of daily activities and lesson plans
  • Maintained spreadsheet of student activity, as well as administering daily emails to parents to ensure that they were up to date on assignments and projects

Logistics technician

Pentagon Technology Inc.
10.2023 - 02.2024
  • Managed transportation routes, reducing operational costs and improving delivery times.
  • Streamlined material handling processes by introducing appropriate equipment such as pallet jacks and barcode scanners, reducing manual labor and improving accuracy.
  • Maintained high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
  • Conducted regular inventory counts and reconciliations, maintaining accurate records for effective decisionmaking.

Background investigator

Penton
04.2022 - 04.2023
  • Background investigations
  • Reports
  • Scheduling
  • Advance technology skills
  • Top Secret clearance
  • Filling paperwork
  • Professional Interviews
  • Advance communication skills
  • Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
  • Documented information and submitted detailed reports.
  • Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
  • Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.

Sales Manager

Victoria Secret Stores Brand Management
01.2019 - 01.2021
  • Assisted store manager in day-to-day store operation functions. Primarily accountable for sales profitability, human resource, shrink, payroll, and job training. Showcased flexibility and adaptability in a multi-million-dollar company by cross training in all areas of store operations as well as successfully training over 25 incoming employees
  • Supervised design and maintenance of store-wide merchandise displays to enhance customer experience and drive sale metrics
  • Coached underperforming departments through proper ordering and training to become profitable and assisted in training employees at new store openings
  • Diagnose and resolve PC, register, printers, UPC scanner problems, reduced software, and hardware malfunctions by 85%. Opening and closing cash registers, including counting cash and assisting during cash handling
  • Maintained excel spreadsheet of employee daily performance schedules, as well as biweekly time schedules to always ensure store organization and full coverage of store.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Logistics technician

Arcale
01.2018 - 01.2020
  • Trained new team members on warehouse procedures, ensuring consistent quality of work across all staff.
  • Increased overall warehouse efficiency with effective space utilization and proper organization of materials.
  • Evaluated vendor performance regularly, negotiating contracts for improved pricing and service levels.
  • Optimized logistics operations by implementing efficient inventory management and tracking systems.

Customer Service Supervisor

Forever 21
01.2017 - 01.2018
  • Exceptional knowledge of excel spreadsheets, organizing weekly schedules for large store team of over 30 employees based on unique scheduling circumstances due limitations and personal employee activity
  • Effectively generated over twenty million in store revenue by regularly updating schematics and analyzing trends and sales within the company and competition storefronts
  • Managed inventory and worked with loss and prevention to manage theft control. Acted as a bridge of communication between employees and loss and prevention to lower theft incidents
  • Established relationships with customers and staff to promote a positive work environment, excelled in creating team building activities and sales contests to promote healthy competition amongst employees
  • Worked alongside regional and district managers to implement new inventory into the store, advising on merchandise placement and updated vendors
  • Direct daily inbound calls to appropriate department to handle customer inquiries
  • Acted as point of contact for new hires, assisting with initial paperwork and tax documents, assisting with training tutorials, as well as scheduling new hires daily task and enforcing store policy
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Logistics technician

soreale
02.2016 - 01.2018
  • Developed effective communication channels between departments, fostering teamwork and collaboration in managing logistical tasks.
  • Performed root cause analysis on any discrepancies in inventory or shipments, implementing solutions to prevent future occurrences.
  • Reduced order processing time by implementing an automated order management system, ensuring prompt customer service.

Receptionist Administrator

Midaxo
03.2014 - 02.2016
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Administrative Front-Desk Receptionist

Americas Best Eyeglasses
01.2015 - 01.2016
  • Maintain 90+% accuracy on medical services per policies, procedures, and guidelines to assure consistent quality billing and coding
  • Instrumental in maintaining facilities Accounts Receivable reports, quickly resolving any inaccuracies.
  • Review over 100+ claims, properly designating accounts to collections and reviewing insurance discrepancies
  • Build rapport with insurance companies, patients, and staff to ensure claims are processed and paid in a time sensitive matter. Actively listen to patients, effectively communicating lower collection accounts
  • Supported management and physicians in secretarial duties such as multiple correspondence forms, transmission of various computer documents and mail/fax, record keeping filing systems
  • Ensure an organized and positive workflow by greeting patients, accurately scheduling appointments, addressing patient concern, and resolving billing issues at the minor level
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Associates Degree - RN

Trinity College
05-2027
  • In completion
  • GPA: 3.0

High School Diploma - undefined

Central Highschool
05.2013
GPA: 3.7

Skills

  • Office, Team & Customer Support
  • Front & Back Office Management
  • Medical Records, Ethic & HIPPA
  • Medical Collection
  • Filing & Records Management
  • Spreadsheets
  • SF 85P-S, SF 85
  • Special attachments
  • Computer Skills
  • Excel, Word, PPT, Access, Outlook
  • Data Entry (70 WPM)
  • ICD/CPT Coding
  • SEM/POS Sales Systems
  • Networking
  • Tier 1,2, 3, 4, 5 forms
  • Documentation and record keeping
  • Relationship building
  • Classroom management
  • Problem-solving
  • Play-based learning
  • Parent-teacher communication
  • Time management
  • Telephone skills
  • Data entry
  • Organization skills
  • Customer/Client relations
  • Verbal and written communication
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling

Certification

  • CPR First Aid Certified Completed 2015
  • Certified Medical Technician Completed 2015

Languages

English

Timeline

Logistics technician - Pentagon Technology Inc.
10.2023 - 02.2024
Background investigator - Penton
04.2022 - 04.2023
Sales Manager - Victoria Secret Stores Brand Management
01.2019 - 01.2021
Logistics technician - Arcale
01.2018 - 01.2020
Early Childhood Educator - Board of Childcare, Martha’s table
01.2017 - 05.2024
Customer Service Supervisor - Forever 21
01.2017 - 01.2018
Logistics technician - soreale
02.2016 - 01.2018
Administrative Front-Desk Receptionist - Americas Best Eyeglasses
01.2015 - 01.2016
Receptionist Administrator - Midaxo
03.2014 - 02.2016
Central Highschool - High School Diploma,
Trinity College - Associates Degree, RN

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KiKi White