Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kikiea Fuller

Newark,NJ

Summary
















History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer [Number] years of experience to a challenging position with room for advancement.

Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.

Independent-minded Physician Liaison demonstrating superior sales, marketing and public relations talents. An effective leader willing to interact with office personnel and decision-makers. Ready to generate referrals for a new organization.

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.

Creative hospitality industry professional who has a wealth of historical knowledge. Offers excellent customer service and public speaking skills. Looking to utilize dynamic presentation skills in the position of tour guide.

Optimistic and personable individual who enjoys meeting new people. Strong presentation skills and a real go-getter. Pursuing a tour guide position with a travel company.

Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.

Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.

Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.

Educated tourism professional with a love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Seeking a position as a tour guide at an art museum in a major city.

Hotel Operations Manager focused on driving company growth and revenue in fast-paced and competitive climates. Flexible problem solver with a positive attitude.

Customer-focused tour guide who enjoys learning about new microbrews and has a mind that retains great amounts of information. Seeking a position as a brewery tour guide where great skills are rewarded.

Sharp and energetic tour guide with degrees in history and communications. A natural at public speaking who is also bilingual and knows sign language. Looking to join a well-established company in the tourism industry as a guide.

Overview

16
16
years of professional experience

Work History

Security Supervisor

planned security
Newark, NJ
01.2024 - Current
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.

Concierge Supervisor

Planned Companies
Parsippany, NJ
10.2020 - Current
  • Provided training and orientation sessions to new staff members on concierge policies and procedures.
  • Maintained accurate records of guest requests and inquiries.
  • Resolved customer complaints in a professional manner.
  • Assigned tasks to team members to maximize efficiency and effectiveness of service delivery.
  • Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.

Housekeeping Attendant

Hyatt House Jersey City
Jersey City, NJ
08.2016 - Current
  • Collaborated with maintenance and housekeeping to [Goal achieved].
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Increased customer service ratings through personable service.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Provided services efficiently and with high level of accuracy.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
  • Reviewed account information and charges with guests during check-out.
  • Improved customer service ratings through [Action].
  • Managed laundry, including sorting, washing, drying, and ironing. 
  • Stocked bathrooms with toilet paper, towels, and toiletries. 
  • Safely used chemical cleaning materials. 
  • Resolved service-related problems in a timely manner.
  • Answered customer telephone calls promptly and appropriately.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

Crew Trainer

McDonald's
West Orange, NJ
11.2008 - 04.2016
  • Responded to customer requests via telephone and email.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Initiated two key partnerships which resulted in 54% revenue growth.
  • Assisted various business groups with document organization and dissemination during acquisitions. [my title as a crew trainer] experienced in taking food orders, operating cash registers and safely handling food while
  • checking for proper temperatures.Fast food worker highly efficient at preparing food orders quickly while greeting all
  • customers and managing the cash register accurately. Food service worker with fast food, retail and customer service
  • experience. Trained in food safety and handling. Hardworking crew trainer focused on producing quality food and
  • providing excellent customer service.Experienced fast food crew member currently enrolled in culinary school.
  • Friendly, hardworking team player with a passion for food. Dedicated to customer service, safety and cleanliness.
  • Desires a position in a fast-paced restaurant or cafe. [crew trainer] who successfully manages large-volume orders and
  • adeptly operates grills, deep-fat fryers and griddles.

Education

High School Diploma -

Barringer high school
Newark, Nj
2009

Some College (No Degree) - HVAC

Lincoln Technical Institute - Vaxhall
Union, NJ

Skills

  • Folding clean laundry
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Ordering cleaning supplies
  • Customer service
  • Crew assistance
  • Hospitality
  • Deicing of aircraft
  • Cleaning/sanitation processes
  • Hospitality industry
  • Inventory and supply
  • Diligent
  • Staff supervision
  • Leadership
  • Training and mentoring
  • Drake College of Business-Elizabeth - New Jersey
  • physical education
  • 2010 to 2011
  • Barrington High School - Newark, NJ
  • Window cleaning
  • Dusting furniture
  • Sorting and washing laundry
  • Care of fine art
  • Team oversight
  • Payroll management
  • Natural leader
  • Public speaking
  • Front desk experience
  • Policies and procedures
  • Guest relations
  • Efficient
  • Computer knowledge
  • Strategic planning and analysis
  • dental assitant
  • 2012 to 2013
  • Essex Community College - New Jersey
  • biology and physical education
  • 2006 to 2009

Timeline

Security Supervisor

planned security
01.2024 - Current

Concierge Supervisor

Planned Companies
10.2020 - Current

Housekeeping Attendant

Hyatt House Jersey City
08.2016 - Current

Crew Trainer

McDonald's
11.2008 - 04.2016

High School Diploma -

Barringer high school

Some College (No Degree) - HVAC

Lincoln Technical Institute - Vaxhall
Kikiea Fuller