Kikka Stubblefield
West Lafayette,IN
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arise Platform
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
C3 Customer Contact Channels
07.2016 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Team Leader, Sales Operations
AudioTel Leasing
01.2010 - 05.2015
- Boosted team performance by implementing efficient sales strategies and techniques.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
Education
GED -
Pima County One Stop
Tucson, AZ05.1997
Skills
- Data Collection
- Consultative Sales
- Account updating
- Product Knowledge
- Information Security
- Data Entry
- Call Management
- Appointment Scheduling
- Scheduling
- Office equipment proficiency
- Technical Support
- Product and service solutions
- Credit adjustments
- Live chat support
- Escalation management
Timeline
Customer Service Representative
Arise Platform
09.2022 - Current
Customer Service Representative
C3 Customer Contact Channels
07.2016 - 09.2020
Team Leader, Sales Operations
AudioTel Leasing
01.2010 - 05.2015
GED -
Pima County One Stop
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