Kila Boykin
Bonney Lake,WA
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Auto - Chlor
03.2025 - Current
- Managed office operations, ensuring efficient workflow and communication among departments.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Coordinated scheduling and logistics for meetings, optimizing time management across teams.
- Work directly with Branch and regional manager to oversee office budgets
- Ensure proper accounting and financial reporting
- Manage petty cash and ensure proper reimbursement
- Daily bank deposits
- Maintained electronic and paper filing systems for easy retrieval of information
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Manage multi-line phone system
Administrator
ULC
11.2021 - Current
- Fulfill daily orders in a timely manner
- Restock products as they run out
- Answer customer phone calls; process customer inquiries;
- Resolve issues with customer orders
- Answer customer emails via our support ticket system
- Process returns
- Work with USPS and FedEx shipping software
- Complete various additional office projects as they are assigned, Additional projects include: Working with WordPress and other CMS platforms Collaborating on content and SEO projects
- Crafting online resources to improve customer experience
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
Sales Coordinator
Centra Foods
07.2021 - 10.2021
- Serve as the main point of communication to coordinate between our sales and production departments, as well as communicating directly with customers in a friendly and professional manner.
- Daily order entry, tracking and follow-up. Working directly with customers to confirm details and effectively communicate internally with our production team to allow them to execute as necessary.
- Communicate in a professional and friendly manner with customers on a daily basis.
- Set-up new customers in our system, including coordination of necessary documents internally and externally.
- Confirm order details to customers through our automated SAGE system.
- Daily internal meetings with various departments to provide updates and instructions on orders.
- Assisting with basic accounting tasks including entering payments, and sending invoices.
- Assistance with providing vendor documents and quality control paperwork to customers.
- Assistance with miscellaneous sales projects, including trade show preparation, customer gifts, customer database management, and others.
- Experienced with social media and communications platforms.
Receptionist/Admin
Graybar Electric
09.2018 - 04.2020
- Performed administrative and clerical activities, and assist with the resolution of local service issues
- Complete administrative tasks including, scanning/faxing orders and quotations, and providing
- Proof of delivery (POD) as required
- File documents and mail, manage Company records
- Participate in Quality Improvement Teams in an effort to limit rework, streamline administrative functions, and enhance the service effort within the location
- Key and approve daily transactions including but not limited to returns to suppliers, returns from customers, miscellaneous billings and credits
- Participate in annual inventory and closing work, as directed
- Review and approve reports in accordance with Company instructions; suggest and implement appropriate corrective actions
- Other duties as assigned.
Corporate Receptionist
Northwest Center
10.2016 - 09.2018
- Providing 5-star customer service to visitors, employees, and contractors in person, on the phone, and in all electronic communications
- Answering incoming telephone calls and routing callers to the person who can best assist them
- Ensuring all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA) before arranging for the guests to move about the campus
- Maintaining professionalism and composure when interacting with all callers
- Strategically determine what additional support is needed when handling sensitive inquiries in person or on the phone
- Working fluently in MS Office Software
- Multi-Tasking in a fast-paced and busy work environment
- Positively interrelating with management, desk mates, employees, volunteers, and clients.
Travel Agent/Vacation Planner
Wyndham World Wide
11.2015 - 10.2016
- Taking inbound calls
- Using online calendaring software to help owners plan dream vacation reservations
- Booking car rentals, airfare, hotel reservations, cruises, sight-seeing tours based on destination area
- Make recommendations on dining and attractions based on owner's interests and budget.
Case Manager
The Salvation Army
10.2014 - 11.2015
- Provide professional and confidential general case management to clients, including intake and referral services
- Identify needs of clients and refer to appropriate community services, including access to long term housing, education, vocational training, job search, and access to benefits
- Maintain positive program dynamics within the organization
- Provide community outreach
- Develop an individually tailored case plan for services and periodic reassessment of each client's situation and needs, focusing on areas in which needed services are not available through the general community.
Education
Associate of Applied Science - Administrative Office Management
Renton Technical College
Renton, WA06-2013
Skills
- Confidential Records Management
- Sorting and Labeling
- Mail Handling
- Office Management
- Personable and Approachable
- Data Confidentiality
- Multiple Priorities Management
- Positive Interactions
- Operational Efficiency
Certification
Licensed Notary
Timeline
Office Administrator
Auto - Chlor
03.2025 - Current
Administrator
ULC
11.2021 - Current
Sales Coordinator
Centra Foods
07.2021 - 10.2021
Receptionist/Admin
Graybar Electric
09.2018 - 04.2020
Corporate Receptionist
Northwest Center
10.2016 - 09.2018
Travel Agent/Vacation Planner
Wyndham World Wide
11.2015 - 10.2016
Case Manager
The Salvation Army
10.2014 - 11.2015
Associate of Applied Science - Administrative Office Management
Renton Technical College
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