Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kila Craft

Largo,FL

Summary

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

18
18
years of professional experience

Work History

Medical Billing/Collections Specialist

GA FOODS
04.2024 - 12.2024
  • Receiving, sorting, and tracking incoming payments, addressing and resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data entry, timely submission of electronic and/or paper claims, monitoring accounts
  • Managing Microsoft Excel spreadsheets
  • Reviewing Explanation of Benefits
  • Checking Eligibility on insurance website/ Availity
  • Making necessary phone calls to insurance as needed
  • Excellent communication and interpersonal skills
  • Problem-solving and critical-thinking skills
  • Working knowledge of MS Office and databases
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Front Office Receptionist

One Health Primary
08.2023 - 11.2024
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Staffing Specialist

TrueBlue
08.2021 - 04.2022
  • Taking inbound orders from new and existing customers and enter them into system
  • Proactively recruit new applications by developing creative recruitment tactics
  • Match applicants with our customers open positions and ensure that the match works great for both the job and our customer
  • Negative multiple operating systems including our navigating tracking system ( JOB Stack) our text alert system and more
  • Process payroll for our temporary workers in a timely manner according to standardized payroll processes
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Recruited and trained over 10 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
  • Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.

Reimbursement Specialist

Sarasota Regional Medical Group
01.2018 - 10.2020
  • Verifying insurance coverage, submitting reimbursement claims, and communicating with insurance companies, patients, and healthcare providers
  • Identifying methods of payment for patients
  • Correlating insurance coverage with services to be provided
  • Managing financial and medical records
  • Medical coding
  • Review records, coding and billing practices to ensure compliance
  • Preparation and review of insurance claims
  • Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
  • Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Conducted regular audits of billing records, identifying areas where inconsistencies could be addressed to optimize efficiency within the department.
  • Built proactive, client-specific edits into system to prevent future denials.
  • Managed multiple priorities effectively under high-pressure deadlines without compromising accuracy or quality of work output.

Data Entry Clerk

InfoCision
11.2017 - 03.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Program Collector

Palms of Pasadena Hospital
08.2006 - 10.2015
  • Daily communication with payors to resolve outstanding accounts
  • Answer in/outbound calls insurance companies, customers about their account balances
  • Resolving AR Cash collections, bad debt, past due accounts
  • Knowledge of insurance coding ( ICD 9 and 10)
  • Knowledge of Explanation of benefits
  • Microsoft office, word, excel, claim IQ, Dar, Availity, web portal, Prism , E Verify
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Trained new team members on scripts, company services, and collection strategies.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.

Education

N/A - Nursing

ST Petersburg College
ST Petersburg, FL
01.2020

High School Diploma -

ST Petersburg High School
ST Petersburg, FL
05.2001

Skills

  • Customer service
  • ICD-9
  • Computer proficiency
  • Credit and collections
  • Analysis skills
  • Microsoft Office
  • Revenue cycle management
  • Resolving accounts
  • Cold calling
  • Microsoft Excel
  • Patient service
  • In-bound and out-bound phone skills
  • Time management
  • Data analysis skills
  • Restaurant experience
  • Intake
  • Leadership
  • HIPAA
  • Computer skills
  • Medical Office Experience
  • Microsoft Powerpoint
  • Data entry
  • Hospital Experience
  • Data management
  • Sales
  • Recruiting
  • Supervising experience
  • Medical records
  • HCPCS
  • EHR systems
  • Payroll
  • Operating systems
  • Office experience
  • EMR systems
  • Managed care
  • Microsoft Word
  • Leadership experience
  • Communication skills
  • Hospital experience
  • Insurance verification
  • Data analysis
  • Medical terminology
  • Adobe Acrobat
  • Managed Care
  • Guest services
  • ICD-10
  • CPT coding
  • Teamwork
  • Medical Records
  • Human resources
  • Problem solving abilities
  • Medical billing
  • Social media management

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Saved the company $1000 by identifying redundancies in the data entry system and recommending consolidations.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Full Professional

Timeline

Medical Billing/Collections Specialist

GA FOODS
04.2024 - 12.2024

Front Office Receptionist

One Health Primary
08.2023 - 11.2024

Staffing Specialist

TrueBlue
08.2021 - 04.2022

Reimbursement Specialist

Sarasota Regional Medical Group
01.2018 - 10.2020

Data Entry Clerk

InfoCision
11.2017 - 03.2019

Program Collector

Palms of Pasadena Hospital
08.2006 - 10.2015

High School Diploma -

ST Petersburg High School

N/A - Nursing

ST Petersburg College

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Kila Craft