Kila Gomer
Windsor,CA
Summary
As a leader in the hospitality industry, I exemplify traits of strong organization, creativity, and resilience. I am energized by challenges, seeing them as opportunities to cultivate growth, drive change, and spark inspiration. My loyalty, dedication and adaptability render me a valuable asset to any team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct-To-Consumer Manager
Gary Farrell Winery
05.2023 - Current
- Foster team productivity by implementing streamlined processes and effective communication strategies.
- Motivate team to meet departmental goals by developing, organizing and executing strategic plans and performance metrics.
- Oversee & manage all wine club operations.
- Manage ecommerce, social and phone teams.
- Manage available DTC inventory for all channels.
- Budget management.
- Website management.
- Event planning, organization and execution.
Member and Customer Services Manager
Gary Farrell Winery
05.2022 - 05.2023
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Managed and executed wine club collateral, shipments and development programs.
- Restructured wine club and benefits resulting in an enhanced program.
- Managed inventory levels, ensuring optimal stock availability for all DTC.
- Event planning, management and execution
Wine Club Manager
Gary Farrell Winery
04.2016 - 05.2022
- Enhanced customer satisfaction by providing personalized wine club experiences and attentive service.
- Boosted wine club membership sales through strategic marketing initiatives.
- Increased overall wine club satisfaction by offering advanced customization & options.
- Event planning, management and execution of all winery events.
Wine Club Coordinator
Gary Farrell Winery
04.2013 - 04.2016
- Managed and executed all wine club shipments.
- Assisted in organization & hosting of all wine club and DTC events.
- Marketing assistance and collateral development.
- Managed inventory levels,
Account Specialist
The Barricade Company & Traffic Supply
06.2004 - 04.2013
- Customer Service
- Account & Systems Management
- Billing
- Compliance
Education
Associate of Arts - General Education
Santa Rosa Junior College
Santa Rosa, CA05.2004
Skills
- Strong Leadership
- Strategic Planning
- Independent Thinker
- Business Development
- Adaptability
- Reliability and Trust
- Communication
- Project Management
Certification
WISE #202 People Management
WISE #205 DTC Metrics Management Intensive
WISE #213 Wine Club Management
Refrences
Available upon request
Timeline
Direct-To-Consumer Manager
Gary Farrell Winery
05.2023 - Current
Member and Customer Services Manager
Gary Farrell Winery
05.2022 - 05.2023
Wine Club Manager
Gary Farrell Winery
04.2016 - 05.2022
Wine Club Coordinator
Gary Farrell Winery
04.2013 - 04.2016
Account Specialist
The Barricade Company & Traffic Supply
06.2004 - 04.2013
Associate of Arts - General Education
Santa Rosa Junior College
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