Kila Hayes

• Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
• Improved employee retention by implementing effective onboarding and training programs.
• Supported company growth by leading successful recruitment and hiring campaigns.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Oversaw recruitment and HR initiatives for six plasma donation centers, enhancing workforce effectiveness and operational efficiency.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Studied job descriptions and qualifications to determine applicant requirements.
• Operated and maintained applicant tracking and candidate management systems.

• Reviewed and screened applicant resumes to identify qualified candidates.
• Assessed existing policies and procedures to recommend enhancements for work productivity, recruitment, hiring processes, and talent management.
• Responsible for obtaining and verifying I-9 information.
• Maintained the organizational structure by updating job requirements and descriptions to align with company needs.
• Planned and managed recruitment activities for new hires using strategic staffing and position management practices.
• Responsible for social media pages.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

• Conducted thorough candidate screenings to assess qualifications and ensure the best fit for open positions.
• Effectively managed relationships with external recruitment agencies to maximize the benefits of their services while minimizing costs.
• Negotiated competitive salary packages with selected candidates, ensuring satisfaction on both sides of the employment agreement.
• Developed targeted recruitment campaigns for specific roles, attracting qualified applicants and reducing overall time to fill.
• Created comprehensive reports detailing regional recruitment trends, providing valuable insights for upper management decision-making processes regarding workforce planning initiatives.
• Provided exceptional candidate experience throughout the entire recruitment process, resulting in positive feedback from new hires.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
• Manage HR functions for 10+ small businesses within a team of 30, reporting to the branch manager.
• Accomplished 100% of the necessary staffing through sourcing, evaluating, and screening applicants based on qualifications and experience.
• Manage 2 accounts with a total of 25 employees, maintaining 100% compliance of account completion.
• Improve employee retention by 30% and reduce turnover by successfully recruiting and hiring 15+ candidates.
• Develop process improvements for new hire as well as ongoing employee training, reducing the time it takes for new hires to independently contribute by 12% across the board.
• Spearhead the off-boarding process for contract staff to guarantee seamless termination, rollover, or transfer.
• Develop, verify, and maintain department databases, including job requisitions and I-9 Documentation, according to corporate, federal, and state guidelines.