Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Kila Boykin

Bonney Lake,WA

Summary

Dedicated, focused, goal-oriented, experienced, and reliable customer service professional with excellent skills in prioritizing, multitasking, and follow-through. I am adept in organizing, coordinating, and executing daily administrative tasks to support multiple departments and personnel. I possess strong organizational and problem-solving skills, as well as excellent customer service and communication skills. I have 22 years of experience in customer service and 10 years of experience in an office setting providing administrative support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales and Service Distribution Associate

USPS
Mercer Island, WA
06.2023 - Current
  • Performed quality control checks on all outgoing packages to ensure proper packaging standards were met.
  • Delivered or routed materials to departments using hand truck, conveyor or sorting bins.
  • Compared and verified identifying information of outgoing shipments.
  • Tracked merchandise movements using RF scanners.
  • Unloaded freight from trucks with a pallet jack or forklift as needed.
  • Managed customer orders by selecting appropriate products from inventory for shipment.
  • Processed returns quickly and efficiently by inspecting returned items for damage before placing them back into stock.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Facilitated cross-functional collaboration between departments within the organization.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Prepare and submit nightly deposits

Administrator

ULC
Seattle
11.2021 - Current
  • Fulfill daily orders in a timely manner
  • Restock products as they run out
  • Answer customer phone calls; process customer inquiries; resolve issues with customer orders
  • Answer customer emails via our support ticket system
  • Process returns
  • Work with USPS and FedEx shipping software
  • Complete various additional office projects as they are assigned, Additional projects include: Working with WordPress and other CMS platforms
  • Collaborating on content and SEO projects, crafting online resources to improve customer experience, and demonstrating the ability to manage multiple tasks while remaining adaptable and flexible.
  • Crafting online resources to improve customer experience.
  • Provided efficient and courteous service to customers at all times. Responded quickly to meet customer needs and resolve problems.
  • Responded quickly to meet customer needs and resolve problems.
  • I worked with my coworkers to complete tasks.
  • I worked with my coworkers to complete tasks.

Sales Coordinator

Centra Foods
Kent, WA
07.2021 - 10.2021
  • Fulfill daily orders in a timely manner
  • Restock products as they run out
  • Answer customer phone calls; process customer inquiries; resolve issues with customer orders
  • Answer customer emails via our support ticket system
  • Process returns
  • Work with USPS and FedEx shipping software
  • Complete various additional office projects as they are assigned, Additional projects include: Working with WordPress and other CMS platforms
  • Collaborating on content and SEO projects
  • Crafting online resources to improve customer experience
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Worked with coworkers to complete tasks
  • Serve as the main point of communication to coordinate between our sales and production departments, as well as communicating directly with customers in a friendly and professional manner
  • Daily order entry, tracking and follow-up
  • Working directly with customers to confirm details and effectively communicate internally with our production team to allow them to execute as necessary
  • Communicate in a professional and friendly manner with customers on a daily basis
  • Set-up new customers in our system, including coordination of necessary documents internally and externally
  • Confirm order details to customers through our automated SAGE system

Receptionist/Admin

Graybar Electric
Seattle, WA
09.2018 - 04.2020
  • Daily internal meetings with various departments to provide updates and instructions on orders
  • Assisting with basic accounting tasks including entering payments, and sending invoices
  • Assistance with providing vendor documents and quality control paperwork to customers
  • Assistance with miscellaneous sales projects, including trade show preparation, customer gifts, customer database management, and others
  • Experienced with social media and communications platforms
  • Perform administrative and clerical activities, and assist with the resolution of local service issues
  • Complete administrative tasks including, scanning/faxing orders and quotations, and providing Proof of delivery (POD) as required
  • File documents and mail, manage Company records
  • Participate in Quality Improvement Teams in an effort to limit rework, streamline administrative functions, and enhance the service effort within the location
  • Key and approve daily transactions including but not limited to returns to suppliers, returns from customers, miscellaneous billings and credits
  • Participate in annual inventory and closing work, as directed
  • Review and approve reports in accordance with Company instructions; suggest and implement appropriate corrective actions
  • Other duties as assigned
  • Providing 5-star customer service to visitors, employees, and contractors in person, on the phone, and in all electronic communications
  • Answering incoming telephone calls and routing callers to the person who can best assist them
  • Ensuring all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA) before arranging for the guests to move about the campus
  • Maintaining professionalism and composure when interacting with all callers
  • Strategically determine what additional support is needed when handling sensitive inquiries in person or on the phone

Travel Agent/Vacation Planner

Wyndham World Wide
Redmond, WA
11.2015 - 10.2016
  • Taking inbound calls
  • Using online calendaring software to help owners plan dream vacation reservations
  • Booking car rentals, airfare, hotel reservations, cruises, sightseeing tours based on destination area
  • Make recommendations on dining and attractions based on owner's interests and budget

Case Manager

The Salvation Army
Renton, WA
10.2014 - 11.2015
  • Provide professional and confidential general case management to clients, including intake and referral services
  • Identify needs of clients and refer to appropriate community services, including access to long term housing, education, vocational training, job search, and access to benefits
  • Maintain positive program dynamics within the organization
  • Provide community outreach
  • Develop an individually tailored case plan for services and periodic reassessment of each client's situation and needs, focusing on areas in which needed services are not available through the general community

Education

Associate of Applied Science -

Renton Technical College
Renton, Washington
01.2013

Skills

  • Confidential Records Management
  • Sorting and labeling
  • Mail handling
  • Office Management
  • Personable and approachable
  • Data confidentiality
  • Multiple Priorities Management
  • Positive interactions
  • Operational Efficiency
  • Unloading trucks
  • Barcode scanning

Certification

Licensed Notary

Timeline

Sales and Service Distribution Associate

USPS
06.2023 - Current

Administrator

ULC
11.2021 - Current

Sales Coordinator

Centra Foods
07.2021 - 10.2021

Receptionist/Admin

Graybar Electric
09.2018 - 04.2020

Travel Agent/Vacation Planner

Wyndham World Wide
11.2015 - 10.2016

Case Manager

The Salvation Army
10.2014 - 11.2015

Associate of Applied Science -

Renton Technical College

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Kila Boykin