Kilah Nixon
State of Arkansas
Little Rock,AR
6
years of professional experience
Data Analytics professional with experience in technical support, data analysis, reporting, and business intelligence, with a strong ability to translate complex data into actionable insights that improve business operations. Skilled in SQL, Excel, data reporting, troubleshooting, and BI tools, with experience collaborating across teams and supporting data-driven decision-making. Demonstrated strengths in problem-solving, process optimization, stakeholder communication, and delivering high-quality results. Prepared to leverage analytical expertise, operational knowledge, and leadership skills to supervise data teams, improve reporting processes, and drive business performance.
Work History
Data Analyst Supervisor
1 Year 5 Months- Supervise data analysis projects to enhance reporting accuracy and efficiency.
- Manage team workloads, prioritized analytical requests, and ensured deliverables were completed accurately and within established deadlines
- Develop training programs for new analysts, improving onboarding process and knowledge retention.
- Analyze large datasets to see relationships, patterns, trends and provide actionable insights.
- Lead collaboration meetings with cross-functional teams to align data strategies with organizational goals.
- Streamline data collection processes, reducing turnaround time for insights delivery.
- Direct and executed a team in conducting high-level software smoke testing, coordinating test execution, validating functionality, and delivering detailed results and findings to stakeholders.
Platform Technical Engineer
4 Years 3 Months- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Contributed to post-mortem analyses after critical incidents, helping identify root causes and implement preventative measures.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Improved system performance by troubleshooting and resolving complex technical issues.
- Identified and corrected system faults to minimize operational system downtime.
- Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Collaborated with cross-functional teams to develop innovative solutions for challenging engineering problems.
- Performed scheduled service work, installations, testing and repairs.
IT Project Manager
1 Year 5 Months- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Bachelor of Science - Business Administration
Skills
EPIC
Jira
Microsoft Office Suite
PowerBi
Software configuration
Salesforce & ServiceNow CRM Software
Java Script
DevOps
AWS
Microsoft Azure & Dynamics
Comprehensive knowledge of VOIP
SIP Protocols
Session Border Controls
TCP/IP
SQL databases
VPN
Technical troubleshooting
Remote support
Information security
Advanced Excel
Timeline
Data Analyst Supervisor
State of Arkansas
05.2025 - CurrentRead More
IT Project Manager
Anywhere365
04.2022 - 09.2023Read More
Platform Technical Engineer
Anywhere365
04.2020 - 07.2024Read More
University of West Georgia
Bachelor of Science from Business Administration
Read More