Kileah Crum
Sandpoint,ID
Summary
Developed exceptional customer service and administrative skills in fast-paced, client-focused environment. Demonstrated ability to manage multi-line phone systems and coordinate appointments with accuracy. Seeking to transition into new field by leveraging strong interpersonal skills and organizational talents.
Personable and organized, with strong ability to multitask and manage front desk operations efficiently. Equipped with essential knowledge in customer service and administrative duties, alongside proficiency in handling phone systems and managing appointment schedules. Dedicated to creating welcoming atmosphere and ensuring seamless guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Representative
Hotel Ruby - Ponderay
09.2024 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Cashier
Dairy Depot
06.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Server
Sweet Lou's - Ponderay
07.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Bonners Ferry High School
Bonners Ferry, ID05-2006
Skills
- Problem-solving skills
- Strong work ethic
- Time management
- Listening skills
- Cleaning and sanitizing
- Memory retention
- Reliability and punctuality
- Written and verbal communication
- Effective planning
- Professionalism and courtesy
Timeline
Front Desk Representative
Hotel Ruby - Ponderay
09.2024 - Current
Cashier
Dairy Depot
06.2024 - 09.2024
Server
Sweet Lou's - Ponderay
07.2023 - 11.2023
High School Diploma -
Bonners Ferry High School
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