Kilee Evans
Yuma,AZ
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Circle K through exceptional attention to detail and empathy. Mastered multitasking in high-pressure environments, significantly improving service efficiency. Demonstrated strong cash handling abilities and teamwork, contributing to a positive and efficient work atmosphere.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Waitress/Hostess
Yuma Pho
394 E 16th St, Yuma, AZ 85364
08.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Home Cleaning
AZ Fresh Start Cleaning
Yuma, AZ
10.2022 - 12.2022
- Established trust with clients through professionalism, reliability, and attention to detail during every home cleaning appointment.
- Regularly reviewed new industry best practices and products to stay current on effective home cleaning methods.
- Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
- Increased customer satisfaction by providing personalized consultations for new home buyers.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Maintained a well-organized supply inventory, ensuring availability of necessary cleaning products and tools for daily tasks.
CSR
Circle K
391 W 1st St, Yuma, AZ 85364
03.2022 - 08.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Kofa High School
3100 S Avenue A, Yuma, AZ 85364 08.2018 - 05.2021
Skills
- Customer service
- Effective multitasking
- Site cleaning and organization
- Strong multitasking
- Patience and empathy
- Greeting guests
- Customer focus
- Team collaboration
- Cleaning and sanitation
- Customer service expertise
- Attention to detail
- Cash handling
- Order taking
- Interactive communication skills
Timeline
Home Cleaning
AZ Fresh Start Cleaning
10.2022 - 12.2022
Waitress/Hostess
Yuma Pho
08.2022 - 10.2022
CSR
Circle K
03.2022 - 08.2024
High School Diploma -
Kofa High School
08.2018 - 05.2021