Summary
Overview
Work History
Education
Skills
Timeline
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Kilee Evans

Yuma,AZ

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Circle K through exceptional attention to detail and empathy. Mastered multitasking in high-pressure environments, significantly improving service efficiency. Demonstrated strong cash handling abilities and teamwork, contributing to a positive and efficient work atmosphere.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Waitress/Hostess

Yuma Pho
08.2022 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Home Cleaning

AZ Fresh Start Cleaning
10.2022 - 12.2022
  • Established trust with clients through professionalism, reliability, and attention to detail during every home cleaning appointment.
  • Regularly reviewed new industry best practices and products to stay current on effective home cleaning methods.
  • Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
  • Increased customer satisfaction by providing personalized consultations for new home buyers.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Maintained a well-organized supply inventory, ensuring availability of necessary cleaning products and tools for daily tasks.

CSR

Circle K
03.2022 - 08.2024
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Kofa High School
3100 S Avenue A, Yuma, AZ 85364
08.2018 - 05.2021

Skills

  • Customer service
  • Effective multitasking
  • Site cleaning and organization
  • Strong multitasking
  • Patience and empathy
  • Greeting guests
  • Customer focus
  • Team collaboration
  • Cleaning and sanitation
  • Customer service expertise
  • Attention to detail
  • Cash handling
  • Order taking
  • Interactive communication skills

Timeline

Home Cleaning

AZ Fresh Start Cleaning
10.2022 - 12.2022

Waitress/Hostess

Yuma Pho
08.2022 - 10.2022

CSR

Circle K
03.2022 - 08.2024

High School Diploma -

Kofa High School
08.2018 - 05.2021

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Kilee Evans