Kilee Fox

Texas Roadhouse Restaurant

12.2019 - 03.2025

Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Motivated staff to perform at peak efficiency and quality.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.