Kilee Luddington

Addressed customer queries through phone calls.

Managed tracking operations for transportation fleet.

Engaged with customers and vehicle operators.

Executed tasks required to close loads.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Established strong relationships with clients.

Greeted patrons upon arrival.

Handled numerous calls with efficiency.

Addressed client complaints.

Organized and managed filing of paperwork.

Collaborated with borough managers to improve workflow efficiency.

Facilitated the setup of municipal sessions.

Worked directly with clients across various settings ensuring accurate progress tracking.

Attended separate monthly supervision sessions, including one-on-one and group formats.

Implemented consistent monthly training programs.

• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
• Worked as part of collaborative team to address changing needs of children and families.
• Learned specialized behavior approaches to implement behavioral strategies.
• Used Clinician to document patient information, progress notes, and treatment plans.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Assembled and prepared shipments quickly

Maintained accurate inventory counts.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

Initiated outbound sales calls to generate new leads.

• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.