Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiley Aster

Concord,CA

Summary

Enthusiastic and safety-conscious climbing professional with hands on experience as Dynamic Belay Staff at Touchstone Climbing Inc. Proven ability to solve technical problems, build strong client relationships, and deliver exceptional visitor experiences. Adept at enforcing rigorous safety protocols and training new team members, ensuring a welcoming and collaborative environment. Strong knowledge of belay techniques and climbing equipment handling, paired with excellent communication and teamwork skills. Eager to contribute to a Desk Staff role by applying and expanding skills in customer service, safety, and operations support.

Overview

1
1
year of professional experience

Work History

Belay Staff Member

Touchstone Climbing Inc
04.2024 - Current
  • Assisted climbers in safely navigating climbing routes, ensuring adherence to safety protocols.
  • Monitored and maintained climbing equipment, promoting optimal safety and functionality.
  • Provided exceptional customer service, addressing inquiries and enhancing visitor experiences.
  • Collaborated with team members to create a welcoming environment for all guests.
  • Conducted routine inspections of climbing areas, identifying hazards and reporting issues promptly.
  • Trained new staff on operational procedures and safety practices to ensure consistent performance.
  • Supported event coordination by setting up climbing competitions and community engagement activities.
  • Contributed to overall facility cleanliness and organization by performing routine maintenance tasks on equipment and climbing areas.

Education

Associate of Engineering - Civil Engineering

Diablo Valley College
Pleasant Hill, CA
06-2026

Skills

  • Technical problem solving
  • Continuous professional development
  • Client rapport building
  • Teamwork
  • Customer service
  • Attention to detail
  • Cleaning and sanitizing
  • Multitasking
  • Adaptability and flexibility
  • Safety procedures

Timeline

Belay Staff Member

Touchstone Climbing Inc
04.2024 - Current

Associate of Engineering - Civil Engineering

Diablo Valley College