Kiley Banks
Richmond,TX
Summary
I have been in the food industry for almost 5 years now, working within 3 restaurants. Making relations within the business and having a consistent schedule. Experience in juggling multiple tables and customers while maintaining a clean and safe work environment. Able to talk on the phone professionally and memorizing orders by memory. I have worked in fast paced and loud environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Water Edge Winery
08.2024 - Current
- Recommended different wines depending on customers taste and pairing it with certain foods.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Expeditor
Berkshire Tool Supply Group
02.2023 - Current
- Check delivery dates for purchase orders
- Emailing and calling vendors and customers
- Update ETAs
- Updating tracking details
- Email buyers of any problems with purchase orders.
Server
BB's Tex-Orleans
11.2023 - 04.2024
- Served lunch and dinner to multiple guests a shift
- Memorized over seventy menu items to give great recommendations to guests
- Successfully resolved conflicts that some customers might of had with satisfaction
- Warmly greeted customers, new and returning, to develop a relationship with customer loyalty
- Insured that the dining experience was a memorable one
- Exposition of food for guests in a timely manner
Server
Saltgrass Steak House
08.2021 - 02.2023
- Sold memberships for the Landry Select Club
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Prepared salads, appetizers and garnishes to assist kitchen staff
Server
BB's Tex-Orleans
11.2020 - 06.2021
- Served lunch and dinner to multiple guests a shift
- Memorized over seventy menu items to give great recommendations to guests
- Successfully resolved conflicts that some customers might of had with satisfaction
- Warmly greeted customers, new and returning, to develop a relationship with customer loyalty
- Insured that the dining experience was a memorable one
- Exposition of food for guests in a timely manner
Togo Server
BB's Tex-Orleans
06.2020 - 06.2021
- With the business model due to Covid-19, we changed our focus on service to to-go
- I insured the phone calls were answered in a friendly way and orders were precise and fast to guarantee hot and fresh food
- Helped with the onboarding of new staff, by training them in the way of to-go tasks, responsibilities, and closing
- Developed relationships with delivery services and guests
- Packed food to satisfaction for customer and made sure everything was correct
Host
BB's Tex-Orleans
01.2019 - 06.2021
- Warmly greeted customers, new and returning, to develop a relationship with customer increasing loyalty
- Rotated customers through server sections to create a well-balanced customer experience
- Additional close out responsibilities, cleaning, rolling silverware and getting restaurant ready for the next customer and next day
- Helped with the onboarding of new staff, by training them in the way of host tasks and responsibilities
Education
High School Diploma -
Seven Lakes High School
Katy, Texas05.2021
Skills
- Able to multitask
- Good memory
- Able to make conversations
- Able to upsell
- Can make recommendations
- Able to work in a fast-paced environment
LANGUAGES
English | Native
Certification
- TABC
- Food Handlers
Timeline
Server
Water Edge Winery
08.2024 - Current
Server
BB's Tex-Orleans
11.2023 - 04.2024
Expeditor
Berkshire Tool Supply Group
02.2023 - Current
Server
Saltgrass Steak House
08.2021 - 02.2023
Server
BB's Tex-Orleans
11.2020 - 06.2021
Togo Server
BB's Tex-Orleans
06.2020 - 06.2021
Host
BB's Tex-Orleans
01.2019 - 06.2021
High School Diploma -
Seven Lakes High School
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