Kiley Bentz
Sewickley,PA
Summary
Responsible Customer Service Worker proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Food Service Team Member
Bruegger's Bagels
04.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Managed opening and closing shift kitchen tasks.
Stocker/Cashier/Curbside Shopper
Giant Eagle
11.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided detailed product information.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Speedway LLC
10.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy.
- Used POS system to complete transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
Education
High School Diploma -
PA Cyber
06.2018
Skills
- POS Systems
- Credit and Cash Transactions
- Time Management Skills
- Money Handling
- Customer Service
- Cleaning and Sanitizing
- Merchandise Restocking
- Restocking
- Proper Storage Procedures
- Food Handling Standards
- End Cap Placement
Timeline
Food Service Team Member
Bruegger's Bagels
04.2022 - Current
Stocker/Cashier/Curbside Shopper
Giant Eagle
11.2020 - 03.2022
Customer Service Representative
Speedway LLC
10.2018 - 08.2020
High School Diploma -
PA Cyber
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