Kiley Branan
Indiana,PA
Summary
Reliable and detail-oriented front desk operator with over 3 years of experience in customer service and cashier roles. Skilled in managing and organizing tasks, multi-line phone systems, and multitasking.
Overview
4
4
years of professional experience
Work History
Cashier/Sales Associate
Upstreet Ace Hardware
06.2024 - Current
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Cleaned and organized working areas and information to meet business needs.
- Handled ordering, storage, and pickup of online and in-store orders.
- Created signs, spreadsheets, and forms to keep work organized and productive.
Cashier/Sales Associate
Upstreet Ace Hardware
06.2023 - 08.2023
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier/Sales Associate
JCPenney
08.2022 - 10.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Counter Clerk/Cashier
Roseann's Everyday Gourmet
06.2021 - 02.2022
- Addressed guest complaints and resolved issues to promote satisfaction.
- Operated cash register to accurately complete customer financial transactions.
- Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
- Applied knowledge of daily menu items, promotions and prices.
- Stocked counters, display refrigerators, salad bar and steam table to meet menu and display requirements.
- Maintained clean and orderly work stations and reported hazards to management.
- Rang up sales using cash register following cash-handling procedures.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Education
No Degree -
Robert Morris University
Coraopolis, PANo Degree -
Westmoreland County Community College
IndianaHigh School Diploma -
Indiana Area Senior High School
Indiana, PA06-2023
Skills
- Quick Learner
- Money handling
- Time management skills
- Written and verbal communication
- Proficient typing skills
- Team collaboration
- Scheduling
- Customer/Client relations
- Multi-line phone system operation
- Organization skills
- Front desk operations
Timeline
Cashier/Sales Associate
Upstreet Ace Hardware
06.2024 - Current
Cashier/Sales Associate
Upstreet Ace Hardware
06.2023 - 08.2023
Cashier/Sales Associate
JCPenney
08.2022 - 10.2022
Counter Clerk/Cashier
Roseann's Everyday Gourmet
06.2021 - 02.2022
No Degree -
Robert Morris University
No Degree -
Westmoreland County Community College
High School Diploma -
Indiana Area Senior High School
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