Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Kiley Chapasko

West Yarmouth,MA

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. Trained in POS systems and tableside serving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Anejo Mexican Bistro
06.2023 - 09.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Property Manager

Morris Designs
01.2023 - 05.2023
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Real Estate Agent

Today Real Estate
12.2019 - 12.2022
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Reviewed market research data and changed sales plans accordingly.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.

Waitress

Hyannisport Club
09.2017 - 11.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Summer Shanty
07.2018 - 10.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Associate of Science - Nursing Education

Cape Cod Community College
West Barnstable, MA
05-2026

High School Diploma -

Dennis Yarmouth Regional High School
South Yarmouth, MA
06-2017

Skills

  • Efficient Time Allocation
  • Strong Verbal Communication
  • Effective Team Collaboration
  • Conflict resolution
  • Customer Service Excellence
  • Welcoming Guests
  • Attention To Cleanliness
  • Accurate Order Entry
  • Meticulous Quality Assurance
  • Food Safety Practices
  • Formal Table Setting
  • Precision in Order Fulfillment
  • Precise Cash Management
  • Strong Menu Knowledge
  • Engaged Listening Skills
  • Allergy awareness
  • Daily specials memorization

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • First Aid Certification - American Red Cross.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • CPR/AED Certification
  • MA Driver's License
  • MA Real Estate License

Languages

English

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • Pilates
  • Yoga at Evoke Yoga Hyannis
  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Fashion and Style
  • Personal Development and Self-Improvement

Timeline

Waitress

Anejo Mexican Bistro
06.2023 - 09.2024

Property Manager

Morris Designs
01.2023 - 05.2023

Real Estate Agent

Today Real Estate
12.2019 - 12.2022

Waitress

Summer Shanty
07.2018 - 10.2019

Waitress

Hyannisport Club
09.2017 - 11.2019

Associate of Science - Nursing Education

Cape Cod Community College

High School Diploma -

Dennis Yarmouth Regional High School

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Kiley Chapasko