Kiley Fasick
Charleston
Summary
Detail-oriented professional with a strong background in customer service and team collaboration. Known for enhancing efficiency and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Supply Clerk
Goodwill Industries of the Summit
Charleston
12.2025 - Current
- Monitored supply levels to guarantee prompt replenishment of essential items.
- Organized inventory and maintained optimal stock levels, ensuring operational efficiency.
- Processed supply request paperwork, purchase orders, and returns to ensure accurate inventory records.
- Prepared merchandise for distribution, facilitating timely delivery.
- Collaborated with team members to streamline workflow and minimize delays.
- Assisted colleagues with daily supply requests to improve distribution turnaround.
Online Grocery Associate
Walmart
Charleston
07.2025 - 11.2025
- Picked and prepared online grocery orders accurately.
- Completed orders on time, ensuring a smooth pickup and delivery process.
- Delivered exceptional customer service during order pickups and deliveries, fostering positive customer experiences.
- Informed customers about substitutions to enhance order satisfaction.
- Ensured customer satisfaction through attentive service with quick, accurate service under tight deadlines.
- Maintained cleanliness and organization of the grocery area.
- Secured and stored items until customer pickup.
Hotel Front Desk Clerk
Lakeview Golf Resort
Morgantown
02.2025 - 07.2025
- Welcomed guests at the front desk with a warm smile. and provided exceptional customer service.
- Managed reservations, check-ins, and check-outs.
- Welcomed guests with friendly demeanor and answered inquiries promptly.
- Responded to incoming phone calls, assisting guests with inquiries and addressing questions and concerns.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Coordinated with hotel staff to ensure a positive guest experience.
- Resolved guest complaints quickly, fostering a positive atmosphere for all guests.
- Met all guest requests promptly and courteously, contributing to overall guest satisfaction.
- Handled cash and credit transactions accurately at the front desk.
Crew Member
McDonald's
Morgantown
08.2024 - 07.2025
- Provided outstanding customer service in high-volume setting, enhancing guest satisfaction.
- Created a welcoming atmosphere for guests by engaging with them and providing attentive service.
- Coordinated with team members during peak hours to streamline service and reduce wait times.
- Maintained cleanliness and food safety standards while preparing customer orders.
- Accurately operated cash register to process transactions and payments.
- Created a welcoming atmosphere for guests by engaging with them and providing attentive service. for guests through attentive and friendly service.
Bridal Stylist
David's Bridal
Charleston
01.2024 - 08.2024
- Facilitated selection of bridal gowns and accessories, ensuring clients felt confident and satisfied for their special occasions.
- Organized and managed dress fittings, ensuring optimal client experiences.
- Coordinated client appointments to ensure seamless service delivery and optimal fitting experiences.
- Enhanced sales effectiveness by delivering personalized customer service tailored to individual client needs.
- Built positive relationships with clients to foster repeat business.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with team members to uphold a welcoming store environment.
- Processed payments accurately using cash registers and POS systems.
ECommerce Clerk
Goodwill Industries of the Summit
Charleston
11.2022 - 12.2023
- Processed online merchandise listings and customer orders accurately, ensuring timely fulfillment.
- Packaged and shipped products efficiently, ensuring accuracy.
- Maintained quality standards and upheld inventory accuracy across operations.
- Assisted customers with inquiries related to online purchases, enhancing overall customer satisfaction.
- Trained new staff on store procedures and customer service best practices, fostering a knowledgeable team.
- Answered phones courteously, providing outstanding customer support.
- Organized filing systems for confidential documents to ensure accessibility.
- Cleaned and organized work area to maintain a tidy and efficient workspace. to enhance overall store appearance.
Education
High School Diploma -
Capital High School
Charleston, WV05-2022
Some College (No Degree) - Mathematics
Fairmont State University
Fairmont, WVSkills
- Customer service
- Customer relationship management
- Attention to detail
- Quality assurance
- Organizational skills
- Computer literacy
- Teamwork and collaboration
- Effective communication
Timeline
Supply Clerk
Goodwill Industries of the Summit
12.2025 - Current
Online Grocery Associate
Walmart
07.2025 - 11.2025
Hotel Front Desk Clerk
Lakeview Golf Resort
02.2025 - 07.2025
Crew Member
McDonald's
08.2024 - 07.2025
Bridal Stylist
David's Bridal
01.2024 - 08.2024
ECommerce Clerk
Goodwill Industries of the Summit
11.2022 - 12.2023
High School Diploma -
Capital High School
Some College (No Degree) - Mathematics
Fairmont State University