Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kiley Goodenow

Tempe,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Arizona Envelope Company
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Responded to customer requests for products, services, and company information.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Associate Lead With Keys

PetSmart
11.2022 - 12.2023
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.

Customer Service Representative

1st Pet Veterinary Centers
11.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Merchandise Operations Leader

Petco
12.2018 - 11.2021
  • Enhanced merchandise presentation by executing visually appealing and organized displays.
  • Ensured accurate pricing, maintaining regular updates and audits for price accuracy.
  • Maintained open communication channels with upper management, providing regular updates on store performance metrics and identifying potential areas for growth or improvement.
  • Oversaw daily store operations including opening/closing procedures, ensuring a safe and welcoming environment for customers and employees alike.
  • Reduced out-of-stock occurrences by effectively managing inventory levels and replenishment efforts.
  • Streamlined store operations by implementing efficient inventory management processes.
  • Assisted in the development of employee training programs to improve staff knowledge on product offerings and sales techniques.

Education

Bachelor of Arts - Art Studies

Arizona State University
Tempe, AZ

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Attention to detail
  • Fast typing speed
  • Time management

Timeline

Customer Service Representative

Arizona Envelope Company
12.2023 - Current

Associate Lead With Keys

PetSmart
11.2022 - 12.2023

Customer Service Representative

1st Pet Veterinary Centers
11.2021 - 04.2022

Merchandise Operations Leader

Petco
12.2018 - 11.2021

Bachelor of Arts - Art Studies

Arizona State University

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Kiley Goodenow