Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiley Gorham

Saint Paul,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

PCA

Choices Home Care
09.2017 - Current
    • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
    • Answered patient assistance calls, assessed needs, and offered qualified support.
    • Maximized patient satisfaction by helping patient carry out personal tasks such as dressing and walking.
    • Determined specific needs and provided most appropriate level of services for patient well-being.
    • Scheduled and accompanied client to medical appointments.
    • Maintained clean and safe environment to promote patient safety and comfort.
    • Remained alert to problems or health issues of client and competently responded.
    • Facilitated personal hygiene management, feeding and ambulation.
    • Followed directions of licensed nurses to administer medications and treatments.
    • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
    • Educated patient and family members on proper care and treatment to facilitate successful home care.
    • Provided compassionate and patient-focused care to cultivate well-being.
    • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
    • Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
    • Provided safe mobility support to help patients move around personal and public spaces.
    • Entrusted to handle confidential and sensitive situations in professional matter.

Golf Shop Assistant

Hardwood Hills & Nordic Trail Golf Courses
04.2022 - 10.2022
    • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
    • Opened and closed golf shop, including counting and closing tills.
    • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
    • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
    • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
    • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
    • Administered point of sales applications and trained new team members in customer service and operations details.
    • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Developed strong rapport with customers and created positive impression of business.

Beertender

Copper Trail Brewing Co.
08.2019 - 01.2021
    • Served high customer volumes during special events, nights, and weekends.
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Kept bar presentable and well-stocked to meet customer needs.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
    • Explained daily specials and beverage promotions to exceed daily sales goals.
    • Continuous education related to beer and beverages.

Floor Supervisor, Beertender, Server

Rhombus Guys Brewing Co.
08.2016 - 04.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders and barbacks to help maintain talented team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Read temperature, flow and other meters and documented information.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Trained new staff on job duties, company policies, and safety procedures, along with proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Spanish

University of North Dakota
Grand Forks, ND

Associate of Arts -

Alexandria Technical College
Alexandria, MN
05.2014

Skills

  • Quality Patient Care
  • Cultural Awareness
  • Effective Customer Communication
  • Customer Retention
  • Social Perceptiveness
  • Customer Service and Rapport
  • Sales Expertise
  • Conflict and Complaint Resolution

Languages

Spanish
Limited Working

Timeline

Golf Shop Assistant

Hardwood Hills & Nordic Trail Golf Courses
04.2022 - 10.2022

Beertender

Copper Trail Brewing Co.
08.2019 - 01.2021

PCA

Choices Home Care
09.2017 - Current

Floor Supervisor, Beertender, Server

Rhombus Guys Brewing Co.
08.2016 - 04.2018

No Degree - Spanish

University of North Dakota

Associate of Arts -

Alexandria Technical College

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Kiley Gorham