Kiley Hill
Kathleen,United States
Summary
Knowledgeable security professional with a solid foundation in security operations, access control, and visitor record management. Demonstrated effectiveness in supporting security protocols and enhancing safety measures. Skilled in communication, safety compliance and teamwork, with a proven track record of maintaining secure, efficient operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Assistant
S&K Technologies
09.2025 - Current
- Provide escorting duties (100% accompaniment for all visiting personnel, service contractors and other non-resident, un-cleared personnel) into facilities or other designated classified/secure areas.
- Perform various visual (observation) and physical test checks (hands on closure and proper locking of doors/windows/roll-up vehicle doors and other similar egress points) to ensure facilities remain entrance controlled.
- Maintain visibility and location awareness at ALL times of assigned visitor while in access-controlled areas.
- Ensure ALL assigned visitors are following security and safety protocol regarding accompaniment, technology restrictions, vehicle use and facility access.
- Conducted routine inspections of facilities to ensure compliance with safety protocols.
- Trained new staff on security procedures and emergency response plans.
Security Assistant
H4 Enterprises
04.2023 - 09.2025
- Provide escorting duties (100% accompaniment for all visiting personnel, service contractors and other non-resident, un-cleared personnel) into facilities or other designated classified/secure areas.
- Perform various visual (observation) and physical test checks (hands on closure and proper locking of doors/windows/roll-up vehicle doors and other similar egress points) to ensure facilities remain entrance controlled.
- Maintain visibility and location awareness at ALL times of assigned visitor while in access-controlled areas.
- Ensure ALL assigned visitors are following security and safety protocol regarding accompaniment, technology restrictions, vehicle use and facility access.
- Conducted routine inspections of facilities to ensure compliance with safety protocols.
- Trained new staff on security procedures and emergency response plans.
Front of House Employee
McCalls Tastes To Remember
09.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Monitored the dining room and restrooms to ensure customers had clean facilities.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Monitored inventory levels, reporting shortages and assisting with restocking as needed.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2022 - 04.2022
- Coordinated logistics for birthday parties, ensuring a smooth, safe, and entertaining environment for guests.
- Monitored event flow to maintain schedule adherence while adapting to unforeseen changes effectively.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Processed transactions efficiently, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Trained and mentored new staff on event hosting standards and best practices.
Front of House Employee
McCalls Tastes To Remember
09.2021 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Monitored the dining room and restrooms to ensure customers had clean facilities.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Monitored inventory levels, reporting shortages and assisting with restocking as needed.
Customer Service Representative
Rigbys Water World
05.2021 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored guest safety and adherence to park rules, ensuring a secure environment.
- Assisted in daily operations by conducting routine inspections of attractions and facilities.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed queue lines efficiently, maintaining flow and enhancing guest experience during peak hours.
- Assisted in the setup and teardown of events, contributing to efficient operations.
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2021 - 07.2021
- Coordinated logistics for birthday parties, ensuring a smooth, safe, and entertaining environment for guests.
- Monitored event flow to maintain schedule adherence while adapting to unforeseen changes effectively.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Processed transactions efficiently, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment for guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA05-2021
Skills
- Implementing security screening procedures
- Customer engagement
- Computer proficiency
- Cross-functional teamwork
- Experienced in conflict management
- Prioritization and scheduling
- Strong observational skills
Certification
Secret Clearance
Timeline
Security Assistant
S&K Technologies
09.2025 - Current
Security Assistant
H4 Enterprises
04.2023 - 09.2025
Front of House Employee
McCalls Tastes To Remember
09.2022 - 04.2023
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2022 - 04.2022
Front of House Employee
McCalls Tastes To Remember
09.2021 - 04.2022
Customer Service Representative
Rigbys Water World
05.2021 - 07.2021
Party Host/Customer Service Representative
Rigbys Entertainment Center
02.2021 - 07.2021
High School Diploma -
Warner Robins High School
Military Service
- Branch: United States Navy
- Service Country: United States
- Rank: Seaman Recruit
- April 2022 to September 2022
- Participated in US Navy Boot Camp