Kiley Hunter
Victoria,TX
Summary
Personable and dedicated career-focused job seeker with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, accuracy, and to maintain company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist / Scheduling Manager
Noble Beast Dog Training
Remote , CO
07.2020 - 10.2022
- Provided customer service to several clients while simultaneously handling multiple administrative tasks
- Communicated effectively with clients to guarantee the utmost satisfaction of all customers
- Reasoned and problem solved to provide the highest quality of service
- Effectuated day to day operations between clients and trainers to ensure cohesive business functions
- Multitasked numerous duties in order to meet required deadlines.
- Created, maintained and updated databases of clients' information for easy access.
- Provided technical support to clients regarding product usage.
- Managed incoming inquiries from customers via phone, email and other communication channels.
- Performed regular follow-ups with existing clients to build rapport and increase loyalty.
Leasing Consultant
The Shores
Longmont , CO
09.2019 - 08.2020
- Prepared and executed leases in accordance with property standards and regulations.
- Communicated with prospective and current renters about the property.
- Conducted background and credit checks on potential renters to ensure qualifications were met.
- Collected application fees, security deposits, and rent payments.
- Coordinated property maintenance.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Receptionist/Administrative Assistant
King GMC
Longmont , CO
09.2018 - 03.2019
- Developed a well-organized system to handle customer files and business operations.
- Operated a multi-line telephone and communicated with multiple customers at once.
- Greeted customers as they arrived at the dealership and inquired into what assistance was needed.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Lifestyle Consultant
Massage Heights
Longmont , CO
03.2018 - 09.2018
- Communicated with management about member concerns.
- Recognized and supported team goals and created and maintained positive relationships with team members.
- Set up and checked members and guests in and out for appointment.
- Created customized lifestyle plans for clients based on their individual needs and goals.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Provided training support to new hires on software programs utilized within the facility.
Front Desk Associate/Night Auditor
Holiday Inn Express/ Hampton Inn and Suites (2018) / Hotel Colorado (Sept-Oct 2021)
Boulder , CO
11.2014 - 03.2018
- Processed guest arrivals and departures including all necessary payments.
- Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions.
- Communicated with all hotel departments efficiently and maintained the function board in the hotel lobby.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Reconciled accounts receivable reports on a weekly basis.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
Education
Some College (No Degree) - Business Administration
Front Range Community College
Skills
- Knowledge in Fair Housing Regulations
- Advanced proficiency in Microsoft Word, Excel, Outlook, and CRS systems
- Demonstrated excellence in customer service
- Outstanding attention to detail, adept time management, and strong adaptability
- Ability to thrive under pressure
- Proficient in Google applications
- Skilled in accurate data entry
- Client Retention Strategies
- Scheduling
- Problem-solving abilities
References
References available upon request.
Timeline
Client Relations Specialist / Scheduling Manager
Noble Beast Dog Training
07.2020 - 10.2022
Leasing Consultant
The Shores
09.2019 - 08.2020
Receptionist/Administrative Assistant
King GMC
09.2018 - 03.2019
Lifestyle Consultant
Massage Heights
03.2018 - 09.2018
Front Desk Associate/Night Auditor
Holiday Inn Express/ Hampton Inn and Suites (2018) / Hotel Colorado (Sept-Oct 2021)
11.2014 - 03.2018
Some College (No Degree) - Business Administration
Front Range Community College
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