Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kiley Jackson

St Louis,MO

Summary

Accomplished in enhancing customer satisfaction and pet wellbeing at Petsmart Grooming, I excel in cleanliness, sanitation, and customer service. Leveraging adaptability and effective communication, I've significantly contributed to team performance and revenue growth through skillful upselling and meticulous care. My experience spans from detailed grooming to comprehensive animal care, underscoring a commitment to excellence and ethical professionalism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Professional Bather

Petsmart Grooming
07.2023 - Current
  • Supported overall facility cleanliness through regular maintenance of bathing stations and equipment.
  • Educated pet owners on proper at-home care techniques, promoting ongoing pet health and wellbeing.
  • Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
  • Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
  • Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
  • Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.

Dog Boarding Technician

Hawthorne Animal Hospital
12.2022 - 03.2023
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Sales Associate

Walgreens
02.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor Of Applied Science - Veterinary Medicine (Pre-Veterinarian)

Southern Illinois University Edwardsville
Edwardsville, IL
05.2026

Certificate/License - Phlebotomy

Phlebotomy Training Specialist of America
St.Louis, MO
09.2024

High School Diploma - Veterinary Assistance

North County Technical High School
St Louis, MO
05.2022

Skills

  • Adaptability to situations
  • Cleanliness and sanitation
  • Professionalism and Ethics
  • Appointment Scheduling
  • Stress Tolerance
  • Sanitation Procedures
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Critical Thinking
  • Effective Communication
  • Human and Animal Safety
  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • HIPAA Compliance

Certification

•Certified Veterinary Assistant

•Certified Licensed Phlebotomy Technician

Timeline

Professional Bather

Petsmart Grooming
07.2023 - Current

Dog Boarding Technician

Hawthorne Animal Hospital
12.2022 - 03.2023

Sales Associate

Walgreens
02.2021 - 08.2022

Bachelor Of Applied Science - Veterinary Medicine (Pre-Veterinarian)

Southern Illinois University Edwardsville

Certificate/License - Phlebotomy

Phlebotomy Training Specialist of America

High School Diploma - Veterinary Assistance

North County Technical High School

Similar Profiles

CREATE PROFILE
Kiley Jackson