Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kiley Keeler

Utica,NY

Summary

Dedicated Customer Service Specialist with a strong ability to prioritize and multi-task in a fast-paced environment. Collaborates effectively as part of a team to achieve personal and business objectives. Recognized for expertly resolving escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Ecommerce Associate

Wegmans
Pittsford, NY
08.2023 - Current
  • Packaged catering meals.
  • Initiated phone calls to businesses to confirm orders.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries promptly.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Center Store Associate

Hannaford
New Hartford, NY
06.2022 - Current
  • Tracked inventory to assist in supply chain management.
  • Maintained required levels of stock on shelves.
  • Operated cash register, processed payments, and returned change to customers.
  • Assisted customers in locating items within the store.
  • Checked expiration dates on food products and removed outdated items from shelves.
  • Identified damaged or defective items and reported them to the supervisor immediately.
  • Stocked shelves with merchandise according to store standards.

Therapy Aide

Upstate Cerebral Palsy
Utica, NY
06.2024 - 08.2024
  • AAC development.
  • Pre-K classroom supervision.
  • Observations of pediatric feeding, Physical, Occupational, and Speech therapists.
  • Observed students in their natural environment to evaluate their speech-language skills.
  • Facilitated group sessions focused on improving social interaction skills and conversation techniques.
  • Utilized technology such as computers or iPads to enhance treatment effectiveness.
  • Advised families on resources available within the local community which could provide additional support or assistance.

Front End Associate

Hannaford
New Hartford, NY
07.2019 - 06.2022
  • Operated cash register
  • Handled cash and credit card transactions.
  • Reconciled transactions at the end of each shift.
  • Responded to customer complaints, resolved complaints satisfactorily.
  • Greeted customers and identified their needs.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Education

Master of Science - Communication Disorder Services

SUNY At Fredonia
Fredonia, NY
05-2026

Bachelors of Science - Communication Sciences and Disorders,Audiology

10/2024
Rochester
10.2024

High School Degree - Utica, NY

06/2021
Utica, NY
06.2021

Skills

  • Relationship Building
  • Inbound and Outbound Calling
  • Customer Support
  • Refunds processing
  • Problem Resolution
  • Relationship Building
  • Inbound and Outbound Calling
  • Customer Support
  • Refunds processing
  • Problem Resolution

Languages

american sign language
Professional

References

References available upon request.

Timeline

Therapy Aide

Upstate Cerebral Palsy
06.2024 - 08.2024

Ecommerce Associate

Wegmans
08.2023 - Current

Center Store Associate

Hannaford
06.2022 - Current

Front End Associate

Hannaford
07.2019 - 06.2022

Master of Science - Communication Disorder Services

SUNY At Fredonia

Bachelors of Science - Communication Sciences and Disorders,Audiology

10/2024

High School Degree - Utica, NY

06/2021

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Kiley Keeler