Kiley Kruger
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating member customer service team and developing programs to enhance productivity. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented. Enthusiastic Client Service professional with 2.5 years of client interface experience. Well-versed in grocery products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
13
13
years of professional experience
Work History
Cashier
WinCo Foods
06.2019 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Increased sales by suggesting specific purchases to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and obtained replacements for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Learned roles of other departments to provide coverage and keep store operational. Such as (bulk,customer service,bakery,self check out just to name a few)
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Gas Station Attendant
Saint Joe Sport Stop
01.2014 - 05.2019
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- sold guns and ammo along with any snacks they may needed.
- sold hunting and fishing licenses.
Lawn Mower
Personal Employer
05.2012 - 05.2019
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
- Greeted property owners and other individuals on property to maintain friendliness.
- Obtained feedback from customers to identify areas of improvement.
Sales Associate
Country Fair Clothing
09.2015 - 11.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Prepared cash deposits up to $2,000 with zero discrepancies.
- Assisted customers by finding needed items and checking inventory for items at other locations.
Childcare Assistant
Assembly Of God Church
01.2011 - 08.2016
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
Phlebotomist Certificate - Phlebotomy
North Idaho College
Coeur D'alene, ID10.2016
High School Diploma -
Kootenai High School
Harrison, ID06.2015
Skills
- Inbound and outbound calling
- Effective communication
- Problem Resolution
- Customer relationship management
- Customer Service
- Credit card payment processing
- Adaptive team player
- Courteous demeanor
- Call center experience
- In-store support
- High-energy attitude
- Store maintenance
- Retail sales customer service
Timeline
Cashier
WinCo Foods
06.2019 - Current
Sales Associate
Country Fair Clothing
09.2015 - 11.2017
Gas Station Attendant
Saint Joe Sport Stop
01.2014 - 05.2019
Lawn Mower
Personal Employer
05.2012 - 05.2019
Childcare Assistant
Assembly Of God Church
01.2011 - 08.2016
Phlebotomist Certificate - Phlebotomy
North Idaho College
High School Diploma -
Kootenai High School
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