Kiley Lamy
Saint Robert,MO
Summary
Detail-oriented barber and office manager skilled in appointment scheduling and team collaboration. Strengths in communication and customer service have led to improved workflow efficiency and enhanced client satisfaction.
Overview
8
8
years of professional experience
Work History
Barber
Crosshairs Barbershop
Saint Robert, MO
07.2018 - Current
- Provided precision haircuts and grooming services to enhance client satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Educated clients on hair care products and maintenance techniques for optimal results.
- Developed personalized styling techniques based on individual client preferences and hair types.
- Oversaw appointment scheduling to optimize workflow and minimize wait times for clients.
- Conducted regular inventory assessments to ensure availability of barbering supplies and products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Assistant Office Manager
A-Z Plumbing
Harker Heights, TX
08.2023 - 08.2024
- Coordinated office operations to enhance workflow efficiency and maintain optimal service delivery.
- Managed scheduling and appointment systems, ensuring effective time utilization for staff and clients.
- Assisted in training new administrative personnel, fostering a collaborative team environment.
- Developed and maintained filing systems, enhancing data retrieval speed and accuracy for the team.
- Led efforts to improve customer service protocols, increasing client satisfaction ratings through feedback integration.
- Facilitated communication between departments, promoting teamwork and alignment on strategic business goals.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Education
Cosmetology - Cosmetology
Central College Of Cosmetology
Saint Robert, MO03-2014
High School Diploma -
Waynesville High School
Waynesville, MO05-2012
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Highly motivated self-starter
- Cleaning and sanitation
- Client consultation
- Business management
- Appointment scheduling
- Equipment maintenance
- Razor shaving
- Clipper techniques
- Beard shaping
- Opening and closing procedures
- Professional manner
Timeline
Assistant Office Manager
A-Z Plumbing
08.2023 - 08.2024
Barber
Crosshairs Barbershop
07.2018 - Current
Cosmetology - Cosmetology
Central College Of Cosmetology
High School Diploma -
Waynesville High School