Kiley Lathrop
Salem,MA
Summary
Proven track record in enhancing patient care and surgical outcomes at MassOMS, leveraging expertise in IV Sedation Monitoring and exceptional patient coordination skills. Streamlined post-operative processes, significantly improving recovery experiences. Excelled in high-pressure environments, demonstrating advanced sterilization techniques and effective team collaboration, contributing to a positive workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
MassOMS
05.2022 - Current
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
Medical Assistant
CareWell Urgent Care
12.2020 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Ambulatory Service Representative
Boston Medical Center, Boston
08.2020 - 12.2020
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
Financial Collector
Ironhorse Funding
02.2020 - 04.2020
- Reduced delinquency rates by implementing effective debt collection strategies and maintaining consistent communication with clients.
- Conducted thorough investigations of credit applications to mitigate risk and protect company assets.
- Assisted in training new team members on best practices for debt collection, fostering a cohesive and high-performing team environment.
- Improved cash flow for the company through timely collections of outstanding receivables.
- Managed a portfolio of high-risk accounts, successfully recovering outstanding balances while minimizing legal actions and writeoffs.
- Handled escalated customer issues with professionalism, providing timely resolutions and preserving long-term business relationships.
Call Center Representative
Christian Book Distributors
08.2019 - 12.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06.2018
Skills
- IV Sedation Monitoring
- Room set up and preparation
- Patient preparation and assistance
- Biopsy procedures
- Surgical Assisting
- Wisdom teeth extraction
- Sterilization techniques
- Patient Scheduling
- Pharmacology knowledge
- Patient Care Coordination
- X-rays
- Post-Surgical Care
- Sedation supervision
- TMJ Disorder Treatment
Certification
- Licensed Dental Assistant
- BLS Certification
- Dental Radiology Certification
- CPR/AED
Timeline
Oral Surgery Assistant
MassOMS
05.2022 - Current
Medical Assistant
CareWell Urgent Care
12.2020 - 05.2022
Ambulatory Service Representative
Boston Medical Center, Boston
08.2020 - 12.2020
Financial Collector
Ironhorse Funding
02.2020 - 04.2020
Call Center Representative
Christian Book Distributors
08.2019 - 12.2019
High School Diploma -
Peabody Veterans Memorial High School
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