Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiley Marcum

Kiley Marcum

Xenia,OH

Summary

Dynamic client service professional with extensive experience at WilmerHale Law Firm, excelling in legal account coordination and client relationship management. Proven multitasker with exceptional communication skills, adept at using legal practice management systems. Recognized for maintaining confidentiality and delivering high-quality service in fast-paced environments. Committed to fostering teamwork and client satisfaction.

Overview

8
8
years of professional experience

Work History

Client Account Coordinator

WilmerHale Law Firm
10.2023 - Current
  • Experienced client service professional with a strong background in legal account coordination and administrative support
  • Proven ability to manage client onboarding, billing, and matter management in fast-paced legal environments
  • Skilled in coordinating communication between clients, attorneys, and internal departments to ensure seamless service delivery
  • Adept at using legal practice management and billing systems (e.g., Elite, IManage, Chrome River)
  • Detail-oriented with strong organizational and multitasking abilities; able to prioritize and meet deadlines under pressure
  • Committed to maintaining confidentiality and upholding the highest standards of professionalism and client care
  • Excellent interpersonal and problem-solving skills with a proactive approach to client relationship management

Police Operations Dispatcher

Miami Valley Hospital
10.2017 - 10.2023
  • FTO responsibilities, maintain the operations of the hospital
  • Proficient in Microsoft (Word, Powerpoint, Excel, Teams), JusticeWeb, Montgomery County PRO v3
  • LEADS, CIT and PowerPhone Certified
  • Communicate with outside agencies as needed or requested
  • Additional responsibilities included administrative/clerical work, badging, and record keeping
  • Received departmental “Unit Citation Award” in 2018 for rapid response in critical incident

Dispatcher

Ohio Medical Transport
09.2017 - 10.2017
  • Asked vital questions and provided pre-arrival instructions for emergency medical calls.
  • Monitored and operated a radio console and computer equipment.
  • Dispatched and coordinated the responses of emergency crews.
  • Multitasked and gave updated ETA’s for various facilities.

General Manager

Jackson Hewitt
07.2017 - 09.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Responsible for leading 8-15 locations to achieve planned sales and profits.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Criminal Justice (Not Completed)

University of Cincinnati
Cincinnati, OH

Skills

  • Effective multitasking
  • Strong organization
  • Exceptional communication
  • Customer service
  • Teamwork
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Team collaboration

Languages

Sign Language

Timeline

Client Account Coordinator

WilmerHale Law Firm
10.2023 - Current

Police Operations Dispatcher

Miami Valley Hospital
10.2017 - 10.2023

Dispatcher

Ohio Medical Transport
09.2017 - 10.2017

General Manager

Jackson Hewitt
07.2017 - 09.2017

Criminal Justice (Not Completed)

University of Cincinnati

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