Kiley Mavor
Sacramento,CA
Summary
Enterprise SaaS sales and Customer Success professional with a strong track record in building trusted relationships and driving adoption across complex accounts. Consistently maintained a 4.8/5 CSAT while exceeding sales quotas and developing enterprise pipelines through consultative value conversations and risk mitigation strategies.
Overview
13
13
years of professional experience
Work History
Senior Customer Success Manager
Workday
Chicago, IL
09.2020 - 07.2026
- Owned strategic enterprise customer relationships, accountable for adoption, engagement, retention, and long-term value while consistently maintaining a 4.8/5 CSAT.
- Led customer success and value conversations to define outcomes, establish success plans and KPIs, and align adoption strategies with customer business priorities.
- Monitored account health through customer engagement, stakeholder feedback, product usage, and support trends; identified risks early and coordinated mitigation plans across internal teams.
- Acted as a trusted strategic partner to customer stakeholders, helping prioritize high-impact use cases, solve complex challenges, and connect product utilization to measurable business outcomes.
- Led executive-level customer conversations and business reviews focused on progress, realized value, risks, strategic priorities, and opportunities for deeper adoption and growth.
- Partnered cross-functionally with Account Executives, Product, QA, and Customer Success teams to support renewals, identify expansion opportunities, advocate for customer needs, and influence product enhancements; translated customer insights and best practices into scalable guidance and enablement strategies that strengthened long-term customer success.
Senior Business Development – Enterprise Accounts
Workday
San Francisco, CA
07.2019 - 09.2020
- Consistently exceeded sales quota, achieving 300% in Q3 2019, 127% in Q4 2019, and 102% in Q1 2020 through strategic enterprise prospecting and high-impact outreach.
- Built qualified enterprise pipeline by engaging C-suite executives and senior decision-makers through personalized multi-channel campaigns, cold outreach, and LinkedIn, leading to increased lead conversion rates.
- Partnered with Account Executives on account strategy, discovery, and tailored value propositions, directly supporting pipeline progression and closed-won revenue.
- Developed persona-specific prospecting strategies to enhance engagement, initiate executive conversations, and shorten sales cycles.
- Surpassed activity KPIs while employing a consultative, business-outcome-focused sales approach, contributing to overall revenue growth.
Business Development – Mid-Market Accounts
Reflektive
San Francisco, CA
03.2019 - 07.2019
- Secured C-level meetings and product demonstrations by collaborating with Account Executives to develop industry- and persona-specific outbound strategies, enhancing outreach effectiveness.
- Generated qualified sales pipeline through 90% outbound motion, executing targeted campaigns via phone, email, and LinkedIn to drive engagement.
- Maintained accurate Salesforce and Outreach data, consistently surpassing prospecting and activity goals to support team objectives.
Account Executive
Yelp Inc.
San Francisco, CA
01.2018 - 02.2019
- Consistently exceeded monthly sales quotas by delivering consultative advertising solutions aligned to each client's business goals and growth priorities.
- Owned the full sales cycle from prospecting and discovery through solution presentation, negotiation, and close across a large business territory.
- Built trusted customer relationships that supported retention and repeat business through proactive communication and value-based recommendations.
Personal Stylist
Nordstrom
Los Angeles, CA
10.2013 - 12.2017
- Built loyal client portfolio through relationship management, personalized recommendations, and exceptional service, resulting in repeat business.
- Ranked as top salesperson by exceeding daily and monthly sales goals in competitive Personal Stylist role.
- Coached sales associates on customer engagement, relationship building, and sales best practices as a peer leader and mentor.
Education
Santa Monica College
Los Angeles, CASkills
- Enterprise customer success
- Strategic account management
- C-suite relationship building
- Consultative selling
- Success planning
- Value realization
- Customer health monitoring
- Risk mitigation strategies
- Executive business reviews
- Retention strategies
- Pipeline generation
- Salesforce and outreach proficiency
- Cross-functional leadership skills
Personal Information
Title: Enterprise Sales | Strategic Customer Success | SaaS
Timeline
Senior Customer Success Manager
Workday
09.2020 - 07.2026
Senior Business Development – Enterprise Accounts
Workday
07.2019 - 09.2020
Business Development – Mid-Market Accounts
Reflektive
03.2019 - 07.2019
Account Executive
Yelp Inc.
01.2018 - 02.2019
Personal Stylist
Nordstrom
10.2013 - 12.2017
Santa Monica College