Kiley Melson
Shelbyville,TN
Summary
Highly motivated employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective communicator that offers personalized assistance to customers. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excelled in communication, teamwork, and adaptability, ensuring exceptional experiences.
Overview
4
4
years of professional experience
Work History
Server
Millers Grocery
Christiana, Tennessee
11.2023 - 08.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Clothing Sales Associate
Bella Chic Boutique
Shelbyville, Tennessee
10.2021 - 09.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided excellent customer service.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Computed purchases and received and processed cash or credit payment.
- Operated cash register accurately and efficiently during checkout process.
- Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
Clothing Sales Associate
The Mad Hatter Boutique
Shelbyville, Tennessee
07.2021 - 10.2021
- Updated pricing to reflect permanent changes and temporary sales drops.
- Implemented store visual standards with proper product placement and advertisement displays.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Processed returns and exchanges, ensuring customer satisfaction and adherence to store policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers in selecting clothing items by providing fashion advice and personal recommendations based on preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed cash payments for customer purchases.
- Utilized POS systems to process sales, returns, and exchanges efficiently.
- Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
Education
Associate of Science - Business Administration
Motlow State Community College
Tullahoma, TN08-2023
High School Diploma -
Cascade High School
Bell Buckle, TN05-2021
Skills
- Positive guest interactions
- Clear spoken communication skills
- Cash flow management
- Store policies and procedures
- Inventory reconciliation
- Exceptional customer service
- Opening and closing duties
- Strong work ethic
- Team member support
- Cash handling
- Dining area maintenance
- Check payment processing
- Cleanliness standards
- Supply restocking
- Point-of-sale system
- Front-of-house display creation
- Customer service
- Food and beverage pairings
- High volume dining
- Take-out service
- Positive and professional
- Task prioritization
- Professional appearance
- Inventory management
- Meeting sales targets
- Styling advice
- Building rapport
- Seasonal displays
- Pricing
- Strong interpersonal skills
- Customer needs assessment
- Fitting room support
- Fashion knowledge
Timeline
Server
Millers Grocery
11.2023 - 08.2025
Clothing Sales Associate
Bella Chic Boutique
10.2021 - 09.2023
Clothing Sales Associate
The Mad Hatter Boutique
07.2021 - 10.2021
Associate of Science - Business Administration
Motlow State Community College
High School Diploma -
Cascade High School
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