Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Kiley Montgomery

Wesley Chapel,FL

Summary

Dynamic sales professional with a proven track record at CosmoProf, excelling in customer service and relationship building. Adept at upselling and inventory management, I consistently enhance client satisfaction and drive revenue growth. My outgoing personality and problem-solving skills foster loyalty and repeat business, ensuring a thriving retail environment.

Overview

23
23
years of professional experience

Work History

Sales Associate

CosmoProf
08.2021 - 01.2022
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions, providing accurate information to customers.
  • Processed transactions efficiently, ensuring a smooth checkout experience for customers.
  • Organized merchandise displays, contributing to an appealing store environment.
  • Handled inventory management tasks, ensuring stock levels met customer demand.
  • Educated customers on product benefits, fostering brand loyalty and repeat business.
  • Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Hair Salon Owner/Stylist

Hair Over Heels Salon
10.2013 - 12.2018
  • Managed daily salon operations, ensuring high levels of customer satisfaction and service quality.
  • Developed marketing strategies through social media and local outreach to attract new clientele.
  • Oversaw inventory management, optimizing product selection for client preferences and trends.
  • Trained staff on best practices in customer service and product application techniques.
  • Implemented scheduling systems to maximize staff efficiency and reduce wait times for clients.
  • Maintained compliance with health regulations and safety standards within the salon environment.
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
  • Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
  • Trained and mentored junior stylists, fostering professional growth and skill development.
  • Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Executed personalized styling consultations to enhance client satisfaction and loyalty.

Mary Kay Consultant

Mary Kay
09.2013 - 06.2018
  • Conducted product demonstrations, effectively showcasing benefits and features to drive sales.
  • Managed inventory and ordered supplies, ensuring optimal stock levels for client needs.
  • Implemented marketing strategies through social media platforms, increasing brand visibility and engagement.
  • Organized client events to promote products and strengthen community relationships.
  • Analyzed customer feedback to improve service offerings and address concerns proactively.
  • Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
  • Encouraged potential clients to explore Mary Kay products by offering free samples or demonstrations during consultations.

Activities Coordinator

Osage Beach Rehabilitation Care Center
03.2005 - 05.2006
  • Organized and coordinated recreational activities, enhancing participant engagement and satisfaction.
  • Developed and implemented event schedules, ensuring seamless execution of programs and activities.
  • Collaborated with community partners to expand program offerings and enhance resource availability.
  • Trained and mentored junior staff, fostering a collaborative team environment focused on continuous improvement.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Maintained and ordered supplies for activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Initiated sustainability program for events, reducing waste and promoting environmentally friendly practices.

Phone Sales Representative

Frontier Distributing
01.1999 - 03.2000
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.
  • Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
  • Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.

Education

Graduate Certificate - Hair And Beauty

Central College Cosmetology
Camdenton, MO
11.2012

Graduate Certificate - General Studies

Warrensburg High School
Warrensburg, MO
05.1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Stocking and receiving
  • Store opening and closing
  • Product sales
  • Complex Problem-solving
  • Sales strategies
  • Upselling
  • Professional demeanor
  • Inventory tracking

Timeline

Sales Associate

CosmoProf
08.2021 - 01.2022

Hair Salon Owner/Stylist

Hair Over Heels Salon
10.2013 - 12.2018

Mary Kay Consultant

Mary Kay
09.2013 - 06.2018

Activities Coordinator

Osage Beach Rehabilitation Care Center
03.2005 - 05.2006

Phone Sales Representative

Frontier Distributing
01.1999 - 03.2000

Graduate Certificate - Hair And Beauty

Central College Cosmetology

Graduate Certificate - General Studies

Warrensburg High School

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Kiley Montgomery