Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiley Nakagawa

Waimea,HI

Summary

Personable and driven individual with excellent communication and relationship-building skills. Knowledgeable in customer engagement strategies and sales techniques, capable of driving revenue growth and customer satisfaction. Committed to delivering impactful sales results and building lasting client relationships.


My years of experience in high end food and beverage paired with my knowledge of the sales aspect of liquor and wine make me very able to be a strong applicant with the ability to excel in a management position.

Overview

25
25
years of professional experience

Work History

On Premise Sales Specialist

RNDC
10.2011 - Current
  • Increased sales by establishing and maintaining strong relationships with key clients.
  • Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
  • Developed territory management plans to optimize time allocation and maximize sales results.
  • Led training sessions for new hires, equipping them with the necessary skills to quickly become productive team members.
  • Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
  • Collaborated with marketing team to create engaging promotional campaigns that drove sales growth.
  • Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.

Assistant Food and Beverage Director

King Kamehameha's Kona Beach Hotel
03.2010 - 10.2011
  • Developed strong relationships with vendors, negotiating favorable pricing and securing high-quality products.
  • Boosted sales by designing appealing promotional events and creating enticing limited-time offers.
  • Actively sought feedback from guests; utilized this input to drive continuous improvement efforts and ensure consistently high levels of customer satisfaction.
  • Improved overall guest experience with attentive service, consistently meeting or exceeding expectations.
  • Evaluated employee performance regularly, providing constructive feedback to foster professional growth within the team.
  • Oversaw catering services for special events, coordinating logistics and staffing needs to ensure seamless execution of functions.
  • Collaborated with chefs to develop seasonal menus that showcased fresh ingredients and appealed to diverse clientele.

Assistant General Manager

Ruth's Chris Steakhouse
02.2009 - 03.2010
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

General Manager

Monettes At The Mauna Kea Beach Hotel
02.2007 - 01.2009
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Successfully ran, operated and grew one of the largest and most award winning wine lists in the state of Hawaii

Lead Server

Alan Wongs Restaurants
09.1999 - 06.2006
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Account Executive

Countrywide Full Spectrum Lending
03.2002 - 02.2006
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
07.2018

Associate of Arts - Journalism

University of Hawaii At Manoa
Honolulu, HI
07.2002

Skills

  • Strategic thinking
  • Objection handling
  • Sales strategies
  • Sales planning
  • Brand awareness
  • Teamwork
  • Customer service
  • Problem-solving
  • Leadership skills
  • Attention to detail
  • Problem-solving abilities

Timeline

On Premise Sales Specialist

RNDC
10.2011 - Current

Assistant Food and Beverage Director

King Kamehameha's Kona Beach Hotel
03.2010 - 10.2011

Assistant General Manager

Ruth's Chris Steakhouse
02.2009 - 03.2010

General Manager

Monettes At The Mauna Kea Beach Hotel
02.2007 - 01.2009

Account Executive

Countrywide Full Spectrum Lending
03.2002 - 02.2006

Lead Server

Alan Wongs Restaurants
09.1999 - 06.2006

High School Diploma -

Konawaena High School

Associate of Arts - Journalism

University of Hawaii At Manoa

Similar Profiles

CREATE PROFILE
Kiley Nakagawa