Kiley Owaleon
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Wingstop
07.2024 - 11.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Part-Time Assistant Manager
Rue 21
10.2023 - 05.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk Receptionist / Cashier
JcPenney (SALON)
08.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
Pizza 9
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
Doner Drives
03.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Basic Emergency Services
Albuquerque EMS Corps Academy
University Of New Mexico05-2025
High School Diploma -
Zuni High School
Zuni, NM05.2021
Skills
- Workplace safety
- Opening and closing procedures
- Accurate money handling
- Handling customer complaints
Certification
- CPR Certification - 2024
Timeline
Shift Lead Manager
Wingstop
07.2024 - 11.2024
Part-Time Assistant Manager
Rue 21
10.2023 - 05.2024
Front Desk Receptionist / Cashier
JcPenney (SALON)
08.2023 - 03.2024
Cashier
Pizza 9
06.2022 - 08.2022
Cashier
Doner Drives
03.2022 - 06.2022
High School Diploma -
Zuni High School
Certificate - Basic Emergency Services
Albuquerque EMS Corps Academy
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