Microsoft Office
Kiley Parker
Oklahoma City,OK
Summary
Dynamic Specialist with well-established background in the payroll industry. Established a track record of enhancing client experience through meticulous data entry and exceptional customer service. Skilled in Microsoft Office and Salesforce. Adept at fostering cooperative team environments, consistently ensuring high-quality project completion. Hardworking and passionate job seeker with strong organizational skills eager to secure opportunity with a growing company. Ready to help team achieve company goals and contribute to company values.
Overview
9
9
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Tax Onboarding Specialist (Remote)
Toast Inc
Oklahoma City, Oklahoma
01.2023 - 06.2024
- Managed multiple onboarding projects simultaneously through Salesforce, ensuring timely completion while maintaining high-quality standards.
- Worked alongside onboarding consultants to provide a flawless first payroll process for new clients, as well as returning clients.
- Learned how to navigate different types of payroll software (ADP Run, Quickbooks, etc) to put together client files and collected required information to meet payroll onboarding requirements.
Tax Specialist (Remote)
Paycor
Oklahoma City, Oklahoma
07.2022 - 12.2022
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Resolved tax disputes by effectively researching causes and communicating with IRS representatives and state tax agencies on behalf of clients.
- Delivered exceptional customer service by addressing concerns promptly and offering clear explanations of complex tax concepts as well as possible solutions to resolving tax issues.
POA Processor
Paycom Payroll
Oklahoma City, OK
09.2020 - 05.2022
- Increased productivity by contributing to the creation of a tracking system that allowed me to effectively manage my workload and prioritize tasks.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues from both internal and external clients.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Managed over 50 incoming POA requests per day from clients.
Tax Setup Specialist
Paycom Payroll
03.2019 - 09.2020
- Collaborated with cross-functional teams to ensure seamless setup transitions between projects.
- Ensured client's provided state and federal tax account information were verified by provided documents or by calling tax agencies.
- Managed projects with over 50 lines of federal, state, and local taxes that required verification.
SUTA Admin
Paycom Payroll
05.2017 - 03.2019
- Maintained strict confidentiality when dealing with sensitive information or materials related to company operations or clients' needs.
- Contributed to improving department efficiency by assisting filing specialists in any way to get state filings completed timely and accurately.
- Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication among colleagues.
Sales Associate
TJX Companies
05.2015 - 05.2017
- Effectively communicated with clients to provide exceptional service that helps ensure client satisfaction and positive feedback.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled an average of 60 transactions with customers per day.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OK 08.2012 - 05.2016
Certificate - Salesforce And CRM Overview
Coursera
Online 09.2024 - 09.2024
Skills
- Microsoft Office
- Salesforce
- Payroll Software Knowledge
- Communication Skills
- Analytical and Critical Thinking
- Relationship Building
- Customer Service & Customer Success
- Data Entry & Documentation Skills
- Experience working for SaaS Companies
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursPaid time offHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Various Payroll Softwares
Figma
Adobe Suite
Quote
"The four Cs of making dreams come true: Curiosity, Courage, Consistency, Confidence."
Walt Disney
Interests
Reading
Travel/Camping
Drawing
Spending time with friends & family
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Certificate - Salesforce And CRM Overview
Coursera
09.2024 - 09.2024
Tax Onboarding Specialist (Remote)
Toast Inc
01.2023 - 06.2024
Tax Specialist (Remote)
Paycor
07.2022 - 12.2022
POA Processor
Paycom Payroll
09.2020 - 05.2022
Tax Setup Specialist
Paycom Payroll
03.2019 - 09.2020
SUTA Admin
Paycom Payroll
05.2017 - 03.2019
Sales Associate
TJX Companies
05.2015 - 05.2017
High School Diploma -
Putnam City North High School
08.2012 - 05.2016
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