Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Kiley Kong-Sanders

Pleasant Hill, California, USA, 94523

Summary

Dynamic and results-oriented professional with extensive experience at the Oakland Police Department, excelling in high-stakes environments.


Demonstrated expertise in graphic design and exceptional organizational skills, enhancing department efficiency and communication.


Proven track record in improving processes and fostering customer service excellence, contributing significantly to operational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Acting Executive Assistant to the Chief

Oakland Police Department
03.2024 - Current
  • Creating Excel spreadsheets and formulas to assist in producing reports and tracking different items.
  • Act as a key liaison between the Chief of Police and various internal departments, external agencies, and community stakeholders, ensuring clear and effective communication.
  • Scan documents and provide copies when needed.
  • Help coordinate the planning for Department Events and Award Ceremonies.
  • Give input on how to modify processes for more effective, thorough, and efficient work.
  • Keeping emergency documents up to date.
  • Create Emergency Plan with a color coded diagram for the 8th Floor and take the role of Floor Warden.
  • Monitoring Department of Justice inbox.
  • Keeping the Chief and Executive Team informed of any inconsistencies of the department. 
  • Scanning/Proof reading through documents provided to the Executive Team to assist in finding any errors.
  • Provide copies of vital documents for City Attorney.
  • Create and produce Microsoft word templates for letters that are sent out and Letters of Appreciation.
  • Track and reconcile credit card statements for 6 Executive Team members.
  • Organizing office and keeping supplies in stock and within their dates.
  • Manage and audit payroll for 15+ staff members. 
  • Provide high-level administrative support to the Chief of Police, managing calendars, scheduling meetings, and coordinating travel arrangements.
  • Screening mail that comes to the Office of Chief of Police and distributing to the proper members.
  • Screening visitors and phone calls to ensure it gets to the right section.
  • Preparing the room for meetings, retreats, and conferences.
  • Providing Information Technology support when able.
  • Referring and providing policy guidelines. 
  • Oversee daily office operations, including supply inventory, budget tracking, and vendor management, ensuring an efficient and organized work environment. 
  • Handle sensitive and confidential information, including internal communications, reports, and executive correspondence, with the utmost discretion.
  • Collaborated with other members of the executive team to streamline processes, improve communication, and facilitate the Chief's workflow in a fast-paced environment while meeting important deadlines.

Police Record Specialist

Oakland Police Department
02.2023 - Current
  • Distributing, writing, and producing awards and certificates. 
  • Enforcing form requirements of sensitive positions.
  • Designing, producing, and displaying of posters for events, trainings, presentations, and promotions.
  • Updating multiple tracking systems, both electronically and hard copies.
  • Design, distribute, and record keep of the Departments business cards.
  • Kept record, produce requisitions, and distribute for badges for the Department.
  • Perform badge audits.
  • Assist in planning and set up for Department Events such as Employee Appreciation day and Award Ceremonies.
  • Put together materials for interviews, also assist in scheduling and distribution of materials. 
  • Keeping forms and resources updated for different buildings/locations.
  • Distribute DMV Confidentiality Forms for Retirees and created a tracking system.
  • Created and recreated different Standard Operating Procedures. 
  • Created application for Department Leadership Academy training.
  • Create Emergency Plan with a color coded diagram for the 7th Floor and take the role of Floor Warden.
  • Create tracking system for Close Out Files.
  • Give input on how to modify processes for more effective, thorough, and effecient work.
  • Reorganize and label Personnel files and storage cabinets.
  • Purchasing and keep inventory of office supplies.
  • Provide copies of vital documents for City Attorney.
  • Schedule and coordinate Background and Personnel File Reviews for different outside agencies.
  • Scan documents and files.
  • Complete training with the Department of Justice.
  • Make sure forms are ready and available for employees.
  • Develop Standard Operating Procedure for the mail courier duties for the Department. 


Front Desk

Rejuvenate Chiropratic Spa
08.2021 - 02.2023
  • Maintained customer accounts and recorded account infomation
  • Managed a large number of incoming calls
  • Responded effectively though both written and oral communication while maintaining professionalism
  • Handled complaints and provided appropriate solutions as well as alternatives
  • Understood and maintained client confidentiality as well as sensitive financial records
  • Managed a desk with multiple duties. internal and external customers, and constant interruptions
  • Utilized active listening techniques, patience, and professionalism to communicate effectively
  • Extreme attention to detail and meticulous proof reading of documents
  • Created and maintained many paper and electronic files for case files
  • Communicated effectively, both orally and in writing
  • Use of basic Microsoft Office software
  • Organized files and paperwork
  • Understood and maintained client confidentiality in compliance with federal guidelines, Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Lifeguard

Dropzone Waterpark
04.2017 - 10.2017
  • Enforcing rules
  • Saving lives
  • Clean up
  • Disinfecting 

Education

Riverside City College
Riverside
06-2021

High School -

Elsinore High School
Wildomar
06-2018

Skills

  • Organization
  • Graphic Design
  • Customer Service

Certification

Notary Public State of California April 2022

Software

Microsoft Word
Microsoft Excel
Microsoft Access

Timeline

Acting Executive Assistant to the Chief

Oakland Police Department
03.2024 - Current

Police Record Specialist

Oakland Police Department
02.2023 - Current

Front Desk

Rejuvenate Chiropratic Spa
08.2021 - 02.2023

Lifeguard

Dropzone Waterpark
04.2017 - 10.2017

Riverside City College

High School -

Elsinore High School

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Kiley Kong-Sanders