Transforming Operations, Inspiring Teams: Your Visionary Leader in Action
For 20 years, I've thrived in the fast-paced world of ATM and payments operations, consistently driving transformative change and operational excellence. I'm a strategic architect, building robust frameworks that propel businesses forward. As a passionate leader, I cultivate high-performing teams, igniting their potential and fostering a culture of innovation.
My diverse expertise spans across sales, operations, and personnel management. I seamlessly adapt to new challenges, delivering immediate impact in every role I undertake. From streamlining processes to securing market dominance, I'm your mission-driven partner for achieving ambitious goals.
Overview
21
21
years of professional experience
Work History
Vice President of Field Operations
Brinks/PAI
06.2021 - 10.2023
Guided end-to-end field operations with 7 direct reports, Managed a fleet of 95 vehicles, and Maintained a $6M annual budget
Supervised profit and loss performance of business line by leveraging strong financial acumen and driving strategic decision-making
Drove company profitability through creation/execution of impactful quarterly and annual OKRs, contributing to improved bottom line results
Fostered strategic collaborations with Brinks to develop unique synergies to propel productivity, mitigate SLA penalties, and achieve substantial operational cost reductions
Developed and implemented scalable processes to optimize operations, boost productivity and enhance customer satisfaction
Devised and implemented robust risk management strategies to mitigate operational risk and drive continuous improvement
Led team of 83 employees while managing vast network of 8,800 ATMs, encompassing both retail and financial institution locations, ensuring consistent service delivery and high availability to meet customer demands.
Initiated strategy to drive company growth and increase market share and profitability.
Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
Oversaw mergers and acquisitions activities that expanded company footprint into new markets or regions while ensuring seamless integration processes post-acquisition.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Vice President of ATM Delivery
Regions Bank
05.2024 - Current
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
North Regional Director
Brinks/PAI
11.2019 - 06.2021
Conducted multi-state operations across 5 states ensuring seamless coordination and exceptional service delivery
Managed 5 direct reports
Maintained a $2M annual budget
Fostered strong relationships with clients, stakeholders and partners to maintain high customer satisfaction levels
Monitored KPI’s to track regional performance and implemented corrective actions
Spearheaded completion of comprehensive facilities upgrades and ensured alignment with funding source requirements to establish secure on-site fund storage capabilities
Drove operational excellence through continuous improvement initiatives
Oversaw and managed several large conversion projects.
Assisted in recruiting, hiring and training of team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Trained and guided team members to maintain high productivity and performance metrics.
President
The ATM Solution (Formerly J Sharp & Company)
01.2004 - 11.2019
Rapidly built a robust network of over 600 ATMs nationwide
Delivered turn key ATM services for prestigious events included a partnership with NASCAR and several renowned entertainment venues
Oversaw a pilot program and fine-tuned a nationwide EMV roll-out for prominent ATM processor, resulting in enhanced security measures and reduced fraudulent transactions
Pioneered the development and construction of the industry's first solar-powered mobile ATMs to revolutionize cash access solutions while championing environmental sustainability
Engineered cutting-edge, in-house secure and wireless network and utilized direct satellite uplink technology to provide seamless communications and internet access at ATM venues
Built partnerships with both IT and Network specialists to develop software to support needs
Oversaw the conversion from single DES to triple DES encryptions
Piloted several programs with national companies to ensure viability in the market.
Monitored key business risks and established risk management procedures.
Established innovative policies to improve organizational performance and increase customer satisfaction.
Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Strategic Planning & Execution, Collaborated with NASCAR on green initiative to develop, build and install the market's first solar-powered ATMs.
Strategic Planning & Execution, Grew footprint and terminal count by 60% in 4 years. Named "Fastest Growing ATM Companies in America" on three separate occasions.
Innovation, Developed a secure in-house communications system that could be implemented anywhere in the world via direct satellite uplink. Service was provided in multiple venues over the course of eight years and was also used in disaster relief efforts to provide communications for financial institutions during times of crisis.
Start Ups, Conceptualized, designed, and started an independent armored transportation company to provide services to address the lack of service being provided by large, armored transportation companies. In two years, grew company to a Federal Reserve Certified and insured armored transportation company transporting over $100M annually with zero incidents or losses.
Fleet Management, Successfully managed a fleet of 95 vehicles across 10 states. Developed and implemented a comprehensive fleet management plan. Conducted thorough vendor evaluation and selection process. Effectively managed fleet operations and vendor relationships.
Facilities Design & Management, Designed, evolved and built the first armored facility in the MS market for PAI/Brinks. Facility is certified by First Premier Bank and US Bank to house funds and serves as a hub for two other large armored carriers. Resulted in market growth of over 50%.
Facilities Design & Management, Led the expansion of armored facilities across the US, overseeing the expansion of 7 vaults around the US—all certified to house First Premier Bank and US Bank funds. Expansion drove 100% growth in 1.5 years and transportation of an average $780M monthly.
Process Improvement, Identified gaps in current processes and escalation paths that allowed for unchecked variances. Built and continuously improved processes and an escalation path that reduced losses by 30% in year one.
Operational Excellence, Led successful continuous improvement efforts in field operations, driving down operational costs and resulting in the Ops LOB exceeding monthly plan by an average of $80K.
Operational Excellence, Forged a new regional model with supporting roles, job descriptions and infrastructure, reporting lines, and escalations paths that folded into the parent companies’ systems. Flattened organization, eliminating 3 upper tier management positions, reducing operating costs by 25% annually, and creating a concise accountability model that will continue to push operational excellence.
Business Development, Established and matured a hybrid operations model that took advantage of existing infrastructure and processes. Resulted in almost immediate expansion into new markets. Drove down existing operational costs by 30% and grew 20% in one year.
Business Development, Created a new regional model with supporting roles, job descriptions and infrastructure, reporting lines, and escalations paths that folded into the parent companies’ systems. This reduced operating costs by a further 25% annually.
Work Availability
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Quote
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