Kiley Smith
Payson,UT
Summary
Dynamic and motivated case manager skilled in generating and building professional relationships, managing recovery plans from concept to completion, designing instructional curriculum and coaching individuals to success. Adaptable and transformational leader with the ability to work collaboratively creating effective therapeutic techniques and developing opportunities that further established goals.
Overview
23
23
years of professional experience
Work History
Human Service Worker
Foothill Residential Treatment Center
01.2020 - Current
- Prepared documents for review and completion by client, supporting completion and responding to questions.
- Establish positive and empathetic relationships with clients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Oversee clients' Urinary Analysis and provide appropriate paperwork and documentation.
- Screen potential clients for social detox by means of a questionnaire to determine admittance.
- Provide information to perspective clients and family members about admittance and services rendered through the residential and social detox programs.
- Facilitated group meetings and workshops to educate clients on various topics related to self-sufficiency and personal growth.
- Coordinate with Voc Rehab, DCFS, AP&P, Drug Court and other legal and social agencies on behalf of the client.
- Assist clients with transportation to any and all medical and legal obligations.
- Create a safe and therapeutic environment to support clients success in their Individual Recovery Plans.
Retain Optician
Eyemart Express LLC
12.2017 - 02.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Sales Associate
Maurices
10.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Health Care Assistant
New Haven Residential Treatment Center
07.2011 - 06.2016
- Participated and assisted in individual, family and recreational therapies.
- Assisted in creating individualized treatment plans for students and their families.
- Contributed in weekly treatment team meetings to determine the best course of action for each student.
- Supported students obtaining help for past trauma, eating disorders, mental disorders, social instability and drug/alcohol abuse.
- Created and carried out personalized interventions.
- Supervised coworkers and created schedules as a shift supervisor.
- Conducted interviews for prospective employees.
- Performed quarterly evaluations on employees supervised.
- Administered medications to students as a shift supervisor.
- Provided appropriate documentation on each student's daily progress.
- Proficiently trained in and performed Nonviolent Crisis Intervention.
Certified Nursing Assistant
Parkway Health and Rehab
06.2001 - 06.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented therapies and services rendered to patients.
- Supervised other certified nursing assistants and created schedules.
- Educated and trained nursing assistant students on proper patient care.
- Assisted charge nurse with administering medication, dressing changes and therapies.
Education
Bachelor of Science - Public Health Education
Utah Valley University
Orem, UT05.2011
Skills
- Behavioral support
- Client Advocacy
- Complex Problem Solving
- Judgment and Decision Making
- Active Listening
- Effective Communication
- Substance Abuse Counseling
- Teamwork and Collaboration
Timeline
Human Service Worker
Foothill Residential Treatment Center
01.2020 - Current
Retain Optician
Eyemart Express LLC
12.2017 - 02.2019
Sales Associate
Maurices
10.2016 - 10.2017
Health Care Assistant
New Haven Residential Treatment Center
07.2011 - 06.2016
Certified Nursing Assistant
Parkway Health and Rehab
06.2001 - 06.2014
Bachelor of Science - Public Health Education
Utah Valley University
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