Kiley Sorensen
Tremonton,UT
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
11
11
years of professional experience
Work History
C-Store Clerk
Fast Stop
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Ensured a clean and organized store environment by performing regular stocking, cleaning, and maintenance tasks.
- Increased sales by actively promoting current specials and suggesting additional products to customers.
- Streamlined inventory management with consistent monitoring and timely reordering of stock.
Case Management Team (CMT)
Wayfair
05.2017 - 03.2019
- Reaching out to customers on cases to resolve any issues that may occur with shipping, and or quality of products
- Taking inbound and outbound calls with customers with questions on their order
- Responding to E-Mails from customers, freight, and suppliers.
Account Manager
US Foods
11.2015 - 08.2016
- Ensuring that customer (i.e., food distribution companies) orders are filled; responded to emails regarding questions and/or concerns; maintained customer order guides, credit submissions and billing concerns; completed end-of-the month reporting.
Account Manager
ARYZTA, LLC
02.2013 - 11.2015
- Managed the order process for food distribution companies, invoiced corrections on pricing and pick-up allowance, answered and responded to incoming calls and emails in a timely manner.
Education
High School Diploma -
Fremont High
Roy, UT05.2008
Skills
- CRM
- CUSTOMER RELATIONSHIP MANAGEMENT
- Excel
- Microsoft Outlook
- Outlook
- Writing skills- ability to efficiently organize reports, write-ups, and EOS reports
- Public Speaking- attended Rapport leadership International where I gained confidence and learned to engage audiences with creative speeches
Custom
- Consulting plus
- Facility Check
- CRM Tool
- SAP
- Tandem
- Prism
- Merlin
- Microsoft Outlook
- Excel
- Salesforce
Timeline
C-Store Clerk
Fast Stop
09.2023 - Current
Case Management Team (CMT)
Wayfair
05.2017 - 03.2019
Account Manager
US Foods
11.2015 - 08.2016
Account Manager
ARYZTA, LLC
02.2013 - 11.2015
High School Diploma -
Fremont High
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