Kiley Swaine
Anaheim,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
13
13
years of professional experience
Work History
KS Handyman Co.
Self Employed
Los Angeles, CA
01.2015 - Current
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Installed ceiling fans and lighting fixtures.
- Replaced broken light switches and outlets.
- Painted walls and ceilings to refresh the look of a room or area.
- Assembled flat-pack furniture according to instructions.
- Installed kitchen appliances such as refrigerators and dishwashers.
- Operated hand and power tools to complete repairs.
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Assessed customer needs and provided appropriate solutions.
FOH Manager
South Bay Food Co
Redondo Beach, CA
06.2019 - 06.2023
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired and trained new employees.
- Handled complaints, settled disputes and resolved customer conflicts.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
Restaurant Waiter
R10 Social House
Redondo Beach, CA
09.2016 - 06.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Assisted customers with selecting appropriate wines for their meals or special occasions.
- Engaged guests through conversation about the various styles of wines available.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts. Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Food Runner/Food Expeditor
Izakaya by Katsuya
Manhattan Beach, CA
09.2013 - 01.2015
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Memorized menu, ability to describe all dishes to guests.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Ensured that all orders were correct before leaving the kitchen area.
- Worked with kitchen to accommodate any special dietary needs or allergies communicated by customer.
- Ensured compliance with health code regulations related to food storage temperatures.
- Maintained cleanliness and organization of serving stations and dining areas.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
Host/Busser
Havana Mania Cuban Restaurant
Redondo Beach, CA
01.2012 - 08.2013
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted frequent visitors by name and explained new promotions.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Education
High School Diploma -
Redondo Shores
Redondo Beach01-2011
Some College (No Degree) - Business Administration
El Camino College
Torrance, CASkills
- Food service delivery
- Food hygiene
- Personal hygiene
- Alcoholic beverage service
- Order Taking
- Food safety understanding
- Wine pairing
- Menu knowledge
- Order Management
- High-volume dining
- Guest Relations Management
- Plate presentation
- Safe alcohol service
- Positive and professional
- Fine Dining
- Special dietary requirements
- Cash Handling
Timeline
FOH Manager
South Bay Food Co
06.2019 - 06.2023
Restaurant Waiter
R10 Social House
09.2016 - 06.2019
KS Handyman Co.
Self Employed
01.2015 - Current
Food Runner/Food Expeditor
Izakaya by Katsuya
09.2013 - 01.2015
Host/Busser
Havana Mania Cuban Restaurant
01.2012 - 08.2013
High School Diploma -
Redondo Shores
Some College (No Degree) - Business Administration
El Camino College
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