Summary
Overview
Work History
Education
Skills
Websites
Certification
DEFENSE/OFFENSE PROJECT– Sole Author, Project Link Here
RED VS BLUE PROJECT– Sole Author, Project Link Here
ELK STACK PROJECT – Sole Author, Project Link Here
Timeline
Generic

Kiley Toney

Elverta,USA

Summary

Cloud Operations Administrator with hands-on experience managing cloud infrastructure, backups, and technical support across M365, Azure, and Google Workspace. Skilled at improving IT operations, driving process improvements, and collaborating across teams. Passionate about cybersecurity with practical project experience and a commitment to ongoing development in cloud security.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Operations Administrator

Varsity Technologies
San Francisco, CA
08.2023 - Current
  • Assisted in the development of operational processes and procedures.
  • Coordinated with other departments to ensure successful completion of projects on time and within budget.
  • Assisted with the implementation of new technologies into existing operational workflows.
  • Performed regular backups of critical data stored on servers and other systems as required by company policy.
  • Created policies, procedures, and guidelines related to the deployment of applications in the cloud environment.
  • Provided technical support for troubleshooting issues with operating systems or applications running on cloud platforms.
  • Maintained documentation related to all aspects of the company's cloud infrastructure.

Help Desk Engineer

Sentant
Remote
04.2023 - 08.2023
  • Collaborated with other team members to address complex technical problems.
  • Configured and troubleshot hardware, software, operating systems and applications.
  • Documented all help desk activities including troubleshooting steps taken and resolution details.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Created user accounts, passwords and profiles.

Technical Support Specialist

Varsity Technologies
10.2021 - 04.2023
  • Actively responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
  • Thoroughly explained all technical information in clear terms to non-technical individuals, to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Diagnosed system problems using remote tools to access customer machines.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
  • Assisted in the development of technical documentation for internal use by IT staff members.

Cyber Security Analyst | Intern

Resilience Inc.
05.2021 - 10.2021
  • Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards, and monitoring project schedules.
  • Researched emerging technologies in order to recommend strategies for improving the organization's overall cybersecurity posture.
  • Assisted in developing training materials focused on educating users about best practices when it comes to protecting their online identities.
  • Designed test scenarios for assessing the effectiveness of existing IT security measures.
  • Collaborated with members of the IT team on projects related to enhancing the organization's information security architecture.
  • Maintained up-to-date knowledge of current trends in computer crime, exploitation methods, attack vectors.

Education

Cybersecurity Certificate -

UC Berkeley
San Francisco, CA

Skills

  • Cloud Operations & Infrastructure Management
  • Technical Support & Troubleshooting
  • IT Solutions & System Architecture
  • Cybersecurity & Risk Mitigation
  • Customer Service & End-User Support
  • Team Collaboration & Communication
  • Network Administration & Monitoring
  • Data Analysis & Reporting
  • Project Coordination
  • Continuous Learning & Professional Development
  • Compliance & Process Improvement
  • Cloud infrastructure management
  • Backup and restoration
  • Python

Certification

  • Cybersecurity Certificate, UC Berkeley, San Francisco, CA
  • Kaseya Certified Administrator in Kaseya 365 Endpoint
  • Kaseya Certified Administrator in Kaseya 365 User
  • Kaseya Certified Expert in Kaseya IT Glue
  • Sophos Central Endpoint Protection Certified Engineer v5.0

DEFENSE/OFFENSE PROJECT– Sole Author, Project Link Here

Assessed vulnerable VMs and analyzed data in Kibana; exploited a vulnerable WordPress installation; implemented alerts in Kibana  before performing their assessments, which allowed seeing dashboard alerts in real-time.

RED VS BLUE PROJECT– Sole Author, Project Link Here

Attacked a vulnerable VM and analyzed the associated logs with Kibana; concluded the project with a summary of vulnerabilities discovered,  excerpts from Kibana showing the exploits in action, and a set of suggested alerts for the SOC team to implement in the future.

ELK STACK PROJECT – Sole Author, Project Link Here

Created a fully functional monitoring solution live on the cloud; deployed, configured and used an ELK stack for this process through  Microsoft Azure.

Timeline

Cloud Operations Administrator

Varsity Technologies
08.2023 - Current

Help Desk Engineer

Sentant
04.2023 - 08.2023

Technical Support Specialist

Varsity Technologies
10.2021 - 04.2023

Cyber Security Analyst | Intern

Resilience Inc.
05.2021 - 10.2021

Cybersecurity Certificate -

UC Berkeley