Kiley Trader
Wilmington Police Department
Holly Ridge,USA
9
years of professional experience
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management, problem solving, and conflict resolution, ensuring effective collaboration and positive outcomes.
Work History
Police Officer, Uniformed Patrol
3 Years 1 Month- Enforced traffic laws to enhance public safety and reduce incidents.
- Conducted routine patrols, ensuring quick response to emergencies and community concerns.
- Collaborated with local agencies to address crime trends and community issues effectively.
- Provided guidance and mentorship to junior officers on best practices and procedures.
- Developed strategies for crime prevention through proactive patrolling techniques and visibility efforts.
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Conducted stationary and mobile surveillance on investigatory individuals.
- Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
- Answered emergency calls for help from citizens and business owners.
- Reduced crime rates through proactive patrolling and responding to calls for service in a timely manner.
- Participated in department-wide training sessions to maintain current knowledge of best practices within law enforcement and increase overall effectiveness on patrol assignments.
- Provided assistance to accident victims by administering first aid when necessary, directing traffic around the scene, or coordinating additional resources such as EMS or tow trucks.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
CUSTOMER SERVICE STAFF
2 Months- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coordinated the departments’ daily schedules to flow efficiently during the day.
- Professionally handled returns, exchanges, and damaged products.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new staff on customer engagement techniques and store policies.
CERTIFIED 911 PUBLIC SAFETY TELECOMMUNICATOR
1 Year 8 Months- Directed responders using assigned mapping systems for timely emergency attendance.
- Assisted callers in emergency situations with appropriate information and support.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted officers with warrant conformations and filling out necessary data entry paperwork.
- Dispatched and coordinated emergency services teams according to high-priority calls.
CUSTOMER SERVICE STAFF
3 Years 10 Months- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Professionally handled returns, exchanges and damaged product.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
No Degree - Criminal Justice
High School Diploma
Skills
Report writing
Integrity and honesty
Conflict de-escalation
Relationship building and management
Human relations
Data entry
Critical thinking
Computer proficiency
Timeline
Police Officer, Uniformed Patrol
Wilmington Police Department
06.2023 - CurrentRead More
CUSTOMER SERVICE STAFF
Publix Supermarket
04.2023 - 06.2023Read More
CERTIFIED 911 PUBLIC SAFETY TELECOMMUNICATOR
Plant City Police Department
07.2021 - 03.2023Read More
CUSTOMER SERVICE STAFF
Publix Supermarket
09.2017 - 07.2021Read More
Bloomingdale High School
High School Diploma
Read More
Hillsborough Community College
No Degree from Criminal Justice
Read More