Kili Loper
Oak Creek,WI
Summary
Proven sales and customer service expert from Alta Resources, adept in client account management and sales strategy development. Excelled in building lasting customer relationships, boosting sales through strategic consultation, and achieving targets. Skilled in handling complaints with professionalism, ensuring customer satisfaction and retention. Demonstrated ability to exceed service standards, contributing to significant business growth.
Overview
6
6
years of professional experience
Work History
Sales Representative
Alta Resources
10.2021 - 06.2024
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
Customer Care Representative
Alta Resources
08.2020 - 10.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Restaurant Waiter
East Troy Brewery
09.2018 - 04.2020
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Excell High School
OnlineSkills
- Account Management
- Sales Development
- Sales consultation
- Client Account Management
- Customer Retention
- Customer Needs Assessment
- Account Servicing
- Customer Service
- Sales closing
- Client Service
- Sales strategy development
- Order Management
- Menu Memorization
- Handling Complaints
- Wine pairing knowledge
- Professional Appearance
Timeline
Sales Representative
Alta Resources
10.2021 - 06.2024
Customer Care Representative
Alta Resources
08.2020 - 10.2021
Restaurant Waiter
East Troy Brewery
09.2018 - 04.2020
Excell High School
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