Kilima Zamo John
KINSHASA,DRC
Summary
Motivated and resourceful logistics and supply chain professional with over 15 years of experience managing operations, complex inventory, multiple warehouses and facilities, customer service, resourcing and purchasing, shipping and travel services, and transportation. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase organization value. Reliable and dedicated leader seeking to leverage strong background into operations manager, acquisition specialist, supply manager, and logistics coordinator role with progressive organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Supply Supervisor
US Embassy Kinshasa
Kinshasa, DRC
10.2017 - Current
- Prepared the budget for the maintenance and provision of furniture and appliances to Post housing pool composed of over 130 residences.
- Managed and controlled all aspects of supply property management which includes receiving goods and supplies, inspecting them, creating assets in the integrated logistics management system, managing those assets throughout their life cycles, and disposing of them according to SOPs.
- Managed and upkeep the warehouse facilities by ensuring safety and health conditions requirement were met.
- Coordinated and managed the daily operations of supply chain, including warehouse management, inventory control, customers order fulfillment and tracking of shipments.
- Collaborated with other sections in the management Department to identify areas of improvement in the supply chain process.
- Developed policies and procedures related to supply chain management, especially, replenishment and orders procedures, shipment tracking, warehousing SOPs, logistics coordination for joint operations and distribution.
- Conducted regular meetings with team members to discuss progress towards goals set out in the strategic plan for supply chain optimization projects.
- Monitored business operations, swiftly resolved issues and kept operations and projects on schedule to optimize success.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Worked in cross-functional teams to coordinate project, logistics, purchasing and financial requirements.
- Implemented safety protocols at workplace in accordance with OSHA standards.
- Trained staff members on proper procedures.
- Investigated new vendors for potential cost savings opportunities.
- Reviewed supply orders and ensured accuracy of items, quantity, and delivery date.
- Managed contracts and maintained relationships with key suppliers.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize supply and distribution.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
Travel Supervisor
US Embassy Kinshasa
Kinshasa, DRC
11.2014 - 10.2017
- Led the GSO Travel Office for the provision of the following services: supervised and assessed the service rendered by the contractors on booking and issuing of tickets, and coordination of expediting services for personnel on official travel at airports and ports.
- processed and verified accuracy of invoices related to travel services such as charter flights, commercial tickets, airport expeditor service, hotel payment, visas for staff traveling to third countries; interpreting travel policy and regulations to make sure of its full compliance.
- Worked with the travel agency for getting the appropriate quotes, official itineraries vs staff preferred itinerary for cost construct,
- Developed and implemented travel policies for employees to ensure cost-effective use of company resources.
- Maintained relationships with external service providers such as airlines, hotels, car rental companies, travel agencies and other travel related vendors.
- Assisted in preparing detailed itineraries for business trips including all necessary documents.
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Responded promptly to customer inquiries concerning flight schedules, fares and other travel related issues.
- Stayed up to date on travel industry, policies and restrictions.
- Planned out logistics for large groups of travelers attending conferences or seminars abroad.
- Managed and coordinated the travel arrangements for employees, ensuring that all necessary details were taken care of in a timely manner.
- Organized meetings with vendors and suppliers to negotiate better terms for airfares and other travel related services.
- Resolved any discrepancies between actual expenses incurred by travelers and those listed on expense reports.
- Maintained an up-to-date database of airlines, hotels, car rental companies., to ensure best deals were obtained.
- Performed regular audits of existing processes related to travel management in order to identify areas for improvement.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Logistics Assistant/Air Operations Assistant
United Nations Peacekeeping Operations
Kinshasa, DRCongo
03.2010 - 11.2014
- Coordinated acquisition actions with respect to the requisitions, proposals, technical evaluation and contract awarding.
- Generated reports on spending, orders, inventory, and orders shipping status.
- Verified the contractor’s invoices for the services rendered for payment.
- Coordinated, monitored, and supervised work performed by contractors to ensure adherence to work schedule and guidelines.
- Assisted in the development of transportation plans and strategies for shipments.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Communicated regularly with suppliers concerning order status updates and changes in product availability and delivery dates.
- Provided support in handling day-to-day operational issues related to logistics and inventory management.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Performed cost analysis activities to identify areas of improvement in supply chain operations.
- Managed stock levels within warehouses using inventory control systems.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Collaborated with internal teams to ensure smooth flow of materials within the organization's supply chain network.
- Tracked inventories at multiple locations using tracking software tools.
- Resolved discrepancies between physical inventories against system data records.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Assisted with the development of processes and procedures related to operations management.
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Trained new staff members on company policies and procedures.
Ground Handling Coordinator/Ops Manager
United Nations - Contracted with ENHAS
Kinshasa, DRCongo
09.2006 - 03.2010
- Coordinated ground activities at MONUSCO Terminal which included cargo movements, passengers checking and boarding, and aircraft and ground handling equipment including fuel provision.
- Coordinated with MONUSCO Air Operations and Movement Control representatives on matters concerning flight schedules and its logistics.
- Ensured that daily operations activities meet the health, safety and security standards and follow environmental guidelines and regulations.
- Collaborated with senior management on strategic initiatives to achieve organizational goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Evaluated existing processes for potential opportunities for streamlining.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
- Provided leadership, insight and mentoring to staff and newly hired employees to operations knowledge and procedures.
Education
GRADUATE - ECONOMICS & FINANCE MANAGEMENT
UNIVERSITE CARDINAL MALULA UCCM
KINSHASA09-2022
DIPLOMA - LOGISTICS, SUPPLY CHAIN & TRANSPORT MANAGEMENT
CAMBRIDGE INTERNATIONAL COLLEGE
GREAT BRITAIN08-2013
DIPLOMA - PROCUREMENT MANAGEMENT
CAMBRIDGE INTERNATIONAL COLLEGE
GREAT BRITAINSkills
- Problem-solving person
- Team builder and leader
- Process improvement practitioner and best practices implementer
- Project developer and manager
- Warehouse operations manager
- Six Sigma practitioner
- Ability to work at strategic planning level
- Data analyst,
- Asset management specialist
- Contracting representative
- Budget Planner
- Inventory Manager
- Acquisition professional
Personal Information
- Place and date of Birth: Kalemie, May 09, 1984
- Physical address: 02, Mayindombe, Kintambo/Kinshasa/DRCongo
- Nationality: Congolese
- Marital status: Married
- Other contacts: +243811806090, +243907019306
Trainings
Trained in Contract Management, General Office Administration Management, Total Quality Management, Project Development and Management, Time Management and Effective Delegation, Supervisory Skills, Client Orientation Skills, Conflict Management, Travel Policy Regulations and Allowances, Property Management and Warehousing Operations, Facility Management, Leadership Skills, Leading Dynamic Teams, Dangerous Goods Regulations and Handling, Motor Vehicle Fleet Management, Operations Management, Human Resources Management, Lean Six Sigma, etc.
Language Capacity
- French, Fluent
- English, Fluent
- Lingala, Mother tongue
- Swahili, Learner
References
- Sally Boyle, Finance Management Officer, boylesf@state.gov, +34-620-568-178
- Daniel Mandell, Contracting Officer, mandellds@state.gov, +1-754-248-1312
- Doug Demaggio, Supervisory General Services Officer, demaggiodl@state.gov, +972502092121
- John Kabemba, Operations Manager, kabembat@yahoo.com, +14145536697
- Doug Grane, AGSO, granedm@state.gov
Accomplishments
- Awarded for outstanding achievement in correcting longstanding inaccuracies and improving Kinshasa Embassy Furniture and Appliance Pool program.
- Awarded for outstanding leadership and initiative that contributed to streamlining the warehousing processes and increasing efficiency.
- Awarded for increasing safety and efficiency in warehouse operations.
- Awarded for exceptional support I provided facilitating airport movements for the 30 plus member delegation of the US Ambassador to the United Nations Nikki Haley during their four day visit to the DRCongo.
- Awarded for my tireless innovation and persistent hard work as Travel Supervisor.
- Awarded for using data analysis to accommodate rapid personnel growth during global supply chain shortages.
- Awarded for creating warehousing operation standard operating procedures (SOPs), renovating mission warehouses, improving safety, and streamlining property processes.
- Awarded for outstanding teamwork to assure successful delivery of cargo from a support flight.
- Awarded as a team for our indefatigable and dedicated support during the EFMs ordered departure and repatriation.
- Awarded as a team for our special dedication for the travel office during the Feb, March, and April "Ville Morte" days in Kinshasa in 2017
- Awarded for persistence and innovation in resolving a travel crisis for an American employee.
- Awarded for our outstanding group effort and dedication during the October 2016 evacuation and repatriation of EFMs.
- Award for the GSO warehouse supply staff for our outstanding support to improve the efficiency and economy of the supply and property management operations.
- Awarded for innovation and creativity in the development of invoice auditing for the travel section.
- Awarded for sustained excellent performance as a member of the Travel Section.
- Awarded for exceptional customer service in setting up the inauguration event for the photo exhibit of renowned American photographer Carol Beckwith at the National Museum of the DRCongo.
- Awarded for efficient operation and performance of the five online Embassy auction over the past year that netted over $440K.
- Awarded for outstanding performance as Air Operations Assistant with MONUSCO (UN)
Certification
- I certify that all the information mentioned above is true and verifiable.
Timeline
Property Supply Supervisor
US Embassy Kinshasa
10.2017 - Current
Travel Supervisor
US Embassy Kinshasa
11.2014 - 10.2017
Logistics Assistant/Air Operations Assistant
United Nations Peacekeeping Operations
03.2010 - 11.2014
Ground Handling Coordinator/Ops Manager
United Nations - Contracted with ENHAS
09.2006 - 03.2010
GRADUATE - ECONOMICS & FINANCE MANAGEMENT
UNIVERSITE CARDINAL MALULA UCCM
DIPLOMA - LOGISTICS, SUPPLY CHAIN & TRANSPORT MANAGEMENT
CAMBRIDGE INTERNATIONAL COLLEGE
DIPLOMA - PROCUREMENT MANAGEMENT
CAMBRIDGE INTERNATIONAL COLLEGE
- I certify that all the information mentioned above is true and verifiable.
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