Kilisha Bell
Lakeside,CA
Summary
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any role.
Overview
5
5
years of professional experience
Work History
Shift Lead
Crumbl Cookie
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Server
Oggis
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Olive Garden
01.2020 - 08.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Social & Behavioral Sciences
Grossmont College
El Cajon, California05.2024
High School Diploma -
Granite Hills
El Cajon, California06.2018
Skills
- Can work individually
- Quick learner
- Positive attitude
- Very fast pace worker
- Can multitask
- Organized
- Hard worker
- Outgoing
- Sociable
- Team motivation
- Guest service
- Decision-making capabilities
References
- Carissa Schwab - 619-728-4625
- Fernando & Kari, 619-562-1622
- Adriane/Cody Fowkes, 619-728-4625, acfowkes@gmail.com
- Jessica Hernandez & Leila Head, Jessica - 619-890-7281, Leila - 619-343-9072
Timeline
Server
Oggis
08.2022 - 08.2023
Shift Lead
Crumbl Cookie
11.2021 - Current
Server
Olive Garden
01.2020 - 08.2022
Associate of Arts - Social & Behavioral Sciences
Grossmont College
High School Diploma -
Granite Hills
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