Summary
Overview
Work History
Education
Skills
Timeline
Generic
Killashandra Herbert

Killashandra Herbert

Fredericksburg,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11

Years of customer service

Work History

Homemaker

Herbert
Lake Charles, LA
12.2014 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.

Sam Houston Jones State Park

Louisiana State Parks
Lake Charles, LA
12.2007 - 12.2014
  • Maintained park grounds, cleaning up trash and debris.
  • Provided visitors with information about local attractions and activities.
  • Assisted in the setup of special events in the park.
  • Performed daily maintenance on park equipment.
  • Conducted regular inspections of park facilities to identify potential hazards or damage.
  • Inspected recreational areas for cleanliness and safety conditions.
  • Operated cash registers at concessions stands during peak times.
  • Trained new staff members on proper procedures related to their job duties.
  • Responded quickly to complaints from visitors regarding services provided by the park.
  • Developed marketing materials used to promote upcoming events held at the park.
  • Answered inquiries from visitors and provided information regarding park layout and history.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Gate/U-Pak-it

U-Pak-it
Lake Charles, LA
03.2004 - 01.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

GED -

Sam Houston High School
Lake Charles, LA
02-2005

Psychology

Ashworth College
Norcross, GA

Skills

  • Critical Thinking
  • Analytical Thinking
  • Friendly, Positive Attitude
  • Communication
  • Cultural Awareness
  • Basic Math
  • Excellent Communication
  • Customer Service
  • Problem-Solving
  • Recordkeeping

Timeline

Homemaker

Herbert
12.2014 - Current

Sam Houston Jones State Park

Louisiana State Parks
12.2007 - 12.2014

Gate/U-Pak-it

U-Pak-it
03.2004 - 01.2007

GED -

Sam Houston High School

Psychology

Ashworth College

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Killashandra Herbert