Killian Luna
Lawton,Oklahoma
Summary
Motivated supervisor with 10 years of customer service, skilled at meeting employee, company and customer needs. Stays on top of demands in fast-paced environments and able to handle all management needs, including budgets, schedules and projects. Maintains organized, clean and safe work areas with diligent attention to important details. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fresh Food Associate
Sam's Club
03.2024 - 07.2024
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cocktail Server
Stella’s
11.2023 - 03.2024
- Memorized all menu items, including daily specials
- Helped bartender with drink garnishing and stocking
- Able to answer questions regarding health restrictions and allergies
- Successfully navigated POS computers and registers entering food and drinks, well as run credit cards correctly
- Handled running food and drink items safely
- Always gave each customer exceptional service.
Assistant Retail Manager / Food Nutritionist
Healthy Spot
06.2022 - 03.2023
- Helped pet owners find specific food, nutrition and supplements to better their pets health and help them live longer and healthier lives
- Learned and then educated customers about dog/cat nutrition & training
- Worked register and handled money, credit card transactions and all retail sales
- Led by example, helped guide and train new employees and key holders
- Can safely and efficiently do all inventory and put away all shipments correctly.
Server / Bartender
Pearl’s Restaurant Group
07.2011 - 11.2020
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Processed orders and payments using POS system terminals and registers
- Trained new servers in company policies, guest service standards, and best practices
- Increased bill totals by suggesting and upselling drinks, desserts and other add-on purchases
- Enhanced team efficiency with well-stocked stations and efficient side work.
Key-holder Manager
Hollywood Feed
06.2020 - 09.2020
- Helped each customer with choosing correct items needed for dog/cat
- Specializing in dog/cat food, treats, supplements, and accessories to better help each individual customer
- Stocked bags of food, treats, and accessories from truck and pallets
- Redid and organized walls and areas of toys/ treats to make nice and neat displays for customers to better grab/see
- Opened and closed drawers, and store
- Handled money and deposits to bank.
Service Industry Manager
Pearl's Restaurant Group
07.2017 - 05.2020
- Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Hired, trained, and developed top-quality service industry talent
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Placed accurate supply orders based on previous usage trends and expected demands
- Checking delivery contents of food and beverage contents to verify product quality and quantity
- Secured money and prevented losses with effective register controls and careful cash handling
- Counted inventory bi-monthly
- Coded, signed, then filed invoices after adding to ledger.
Skills
- Task prioritization
- Time management
- Customer service
- Order management
- Task delegation
- Team leadership
- Schedule preparation
- Budget control
- Policy enforcement
- Attention to Detail
- Organizational Skills
Certification
- ServSafe Manager Certification
- Texas TABC Alcohol Certification
- Texas Food Handler Training
- Alcohol Compliance Education (ACE) Certification
Timeline
Fresh Food Associate
Sam's Club
03.2024 - 07.2024
Cocktail Server
Stella’s
11.2023 - 03.2024
Assistant Retail Manager / Food Nutritionist
Healthy Spot
06.2022 - 03.2023
Key-holder Manager
Hollywood Feed
06.2020 - 09.2020
Service Industry Manager
Pearl's Restaurant Group
07.2017 - 05.2020
Server / Bartender
Pearl’s Restaurant Group
07.2011 - 11.2020
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