Killian O'Neil

• Handled billing accurately
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Drove sales and membership
• Membership retention
• Cultivating relationships with members
• Run social media
• Create content
• Manage instructor private lessons

• Developed publication website, blogs and social media presence.
• Increased readership through strategic content planning and audience engagement techniques.
• Maintained open lines of communication between departments to ensure seamless collaboration on cross-functional initiatives.
• Optimized online presence by implementing SEO best practices in articles and website design elements.
• Established partnerships with relevant organizations, expanding the publication''s network and influence within the industry.
• Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
• Cultivated relationships with different PR firms and artist managers
• Set up interviews with artists

• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated with kitchen or catering staff on delivery, timing and service style of food.
• Liaised with clients to determine exact event requirements.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Generated ideas to enhance and expand current event offerings.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Trained and supervised event staff to complete tasks on time.
• Implemented contingency plans to address last-minute changes or unforeseen events.

• execute events from start to finish • hire and schedule event staff • manage a banquet staff • execute weddings and create bridal suites on site • run golf outtings and buffets flawlessly • decorate for private events for members to ensure they have a good experince • execute bridal showers / baby showers / graduations / baptisms etc • flip floor plans for next event

• Developed decor, theme and ambiance for events to satisfy client's vision and budget.
• Organized member events and weddings and banquets from conception to completion, arranged program schedules and managed on-site logistics.
• Performed event coordination for larger parties and gatherings.
• Consulted with customers to determine objectives and requirements for events.
• Hired, trained and supervised volunteers and support staff required for events.

• Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
• Communicated directly with writers to collaboratively assess work and guide editorial improvements.
• Checked reference sources to verify dates, facts and statistics.
• Determined readiness of written pieces, made changes, and approved final versions for publication.

Conducting Interviews artists

Review Concerts

Come up with articles based around current events in the city surrounding music

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Followed strict recipes and drink measurements to minimize product used.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Promoted business loyalty by fostering positive customer relationships.
• Supported needs of 15person wait staff who attended to specific needs of countless customers daily for high paced restaurant with social relevancy and intentionality.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Corresponded with clients through email, telephone or postal mail.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

• Strategically planned, implemented and monitored client's social media content .
• Evaluated monthly performance statistics and used data to inform future strategies.
• Assessed content and tone for consistency to optimize social media accounts.
• Identified effective promotional methods and negotiated media through meticulous market research.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using open table.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Promoted business loyalty by fostering positive customer relationships.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Handled calls to address customer inquiries and concerns.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked hand in hand with a team in advertising
• Customer service
• Event Planner ( receptions , birthdays , graduations )

Interviewed artists

Reviewed concerts

• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Fostered relationships with vendors to foster positive working relationships.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Distributing payroll at the end of the week
• Scheduling estimates with clients
• Organizing employees and distributing them at proper properties and job sites
• Improved staff morale

• Created and prepared legal drafts by organizing and assembling information for legal documents and forms, including declarations, discovery requests and complaints.
• Used Quickbooks to maintain and update files and databases, including personnel records and financial reports.
• Answered calls and left messages on call logs for attorneys
• Filed cases in alphabetical order and date
• Made coffee and ran errands for attorneys

• Increased revenues and supported business goals by developing public relations strategies and campaigns.
• Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
• Promoted artists and events and sold tickets

• Arrange interviews with artists
• Review concerts