Killien Gallardo
Brandon,FL
Summary
Reliable and professional with experience in customer service and procedures. Strong organizational skills and commitment to safety. Ready to contribute to a positive guest experience and cleanliness. A hardworking individual with a positive mindset.
Overview
11
11
years of professional experience
Work History
Lane Attendant
Brandon Crossroads Bowl
03.2015 - Current
- Providing exceptional customer service, assisting guests with inquiries and resolving issues promptly.
- Maintaining cleanliness and organization of bowling area, ensuring optimal guest experience.
- Doing opening and closing procedures to ensure the cleanliness and safety of the establishment.
- Working with team members to improve processes and improving overall efficiency.
- Monitoring equipment functions to report maintenance needs to ensure safety standards.
- Training new staff on procedures and customer service.
Front Desk
Brandon Crossroads Bowl
03.2015 - Current
- Managing front desk operations and ensuring smooth guest check in and check out processes.
- Making reservations and accurate booking records for high customer satisfaction.
- Training new staff on front desk procedures and customer service standards to enhance team performance.
- Resolving guest problems and complaints quickly providing positive relationships with customers.
- Providing smooth bowling by managing lane assignments and customer flow.
- Sanitizing and organizing bowling shoes
- Handling money and payments accurately.
Education
Information Technology
Aparicio Levy Technical College
10119 E Ellicott St, Tampa, FL 3361006-2017
Skills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Friendly, positive attitude
- Time management
- Attention to detail
- Organizational skills
- Decision-making
- Multitasking
- Dependable and responsible
Timeline
Lane Attendant
Brandon Crossroads Bowl
03.2015 - Current
Front Desk
Brandon Crossroads Bowl
03.2015 - Current
Information Technology
Aparicio Levy Technical College