Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Sheena Mae Respicio

Ewa Beach,HI

Summary

Dynamic experienced Supervisor with a proven track record at FCH Enterprise Zippy's Ewa, where I led staff to surpass targets and significantly improved service quality through meticulous customer feedback analysis. Expert in food preparation and safe handling, my leadership boosted team morale and efficiency. Skilled in waste reduction and revenue development, I excel in communication and multitasking, ensuring operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Gyotaku Restaurants
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Served large parties of 20+ guest at a time.
  • Carry, balance, and deliver large trays up to 20 lbs.

Supervisor

FCH Enterprise Zippy's Ewa
12.2011 - 10.2016
  • Achieved results by working with staff to meet established targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input inventory data into systems.
  • Identified and recommended staff for key positions and departments.
  • Trained new employees, analyzed and evaluated progress then reported to management team.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

High School Diploma -

James Campbell High School
Ewa Beach, HI
05.2012

Skills

  • Excellent Communication and Verbal Skills
  • Pleasant Personality and Demeanor
  • Manual Dexterity
  • Food Preparation Knowledge
  • Menu Knowledge
  • Safe Food Handling
  • Waste Reduction
  • Problem Solver
  • Helpful Nature and Excellent Team Player
  • Accepts Constructive Criticism
  • Extremely Attentive and Observant
  • Solid Organization Skills
  • Ability to Multi-task

Certification

  • Serv Safe Food Handler, National Restaurant Association - 2016

  • First Aid and CPR/ AED Certification, National Red Cross - 2016

Volunteer Work

Head Start Program 2022

Timeline

Server

Gyotaku Restaurants
04.2023 - Current

Supervisor

FCH Enterprise Zippy's Ewa
12.2011 - 10.2016

High School Diploma -

James Campbell High School

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Sheena Mae Respicio